I'm an IT professional with more than 10 years experience. I have spent last 5 days trying to figure out why the wifi connection to this router is so slow, but still no luck. I'm getting only 13Mbps even if my laptop is next to the router! (wired connection worked ok)
I have tried all sort of setting combinations, 2.4GHz/5GHz; N only/ G,N Mixed; Auto/20MHz bandwidth; different channels; WPA2 encrypted vs open; disable firewall; wmm enabled/disabled; 220.127.116.11/18.104.22.168 firmware... no matter what I try, I always get only 10 - 15Mbps speed.
Once I replace this router with my old router, it worked perfectly --- getting 70 - 80Mbps with exactly the same testing environment and configuration.
I really expect this router to offer much faster wireless speed according to this review:
Could anyone help me out? This is driving me crazy!
Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center.
The issue that your describing here may be too complex to quickly resolve through e-mail and postings. I would highly recommend that you call the customer support center nearest you and let one of our answering agents assist you with this issue.
You can find a listing here: http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
If you are in the US please call 1-866-606-1866. We are open 24 hours a day 7 days a week.
Cisco Network Support Engineer
FYI I have experienced a similar problem. It was solved by this, but this may not apply to your case.
Changing the channel from 6 to 5 raised the speed to the LAN speed (also when the channel was changed back to 6)
Thanks for sugguestion, but I have tried every single channel of both 5Ghz and 2.4GHz, the highest speed i got is 18Mbps.
Another issue, the pptp vpn server doesn't work! 22.214.171.124 allow me to connect, but can't ping or access others behind the router. 126.96.36.199 doesn't even allow me to connect!
I have called this #: 1-866-606-1866 twice this morning and this afternoon,waited more than 15 minutes each time, NO one pick up the phone!!
This is cisco???!!!
If version 188.8.131.52 fixes many of the problems with this router why don't they make it available for download? I don't want to spend hours on the phone.
It probably still is a beta version.
I have the 184.108.40.206 beta version and although the basic functions are working, I discover new bugs every time I use a new feature.
Currently I have compiled a list of about 15 problems.
have you contacted Cisco with your list of issues?
Oh, sure. They know me ! Waiting for them to reopen the prematurely closed cases and return.
it is only a Beta firmware. releasing Firmware which is under GPL software licencing laws is not just as easy as allowing you "joe public" to download and fix your issues.
That would be easy.
unfortunately people like the gpl-violations crowd just love threating companies, including my own website with closure due to violations that allow users to just download the firmware. If firmware is under GPL, then the source code has to be made readily available as well. this is not an easy thing to do. code has to be trawled through and any copyright/private code removed before making it available. this does not happen overnight.
I personally thing the GPL Laws need to be overhauled as these restrict users who only want a fixed firmware from actually obtaining it quickly.
Excuse my rant. its over
contacts for Cisco are listed here:
|Support is free for products under service contract or warranty. Support for out-of-warranty products may incur a fee. To simplify your call or chat:|
| Live Chat|
Online Chat with a technical support engineer.
Under Wireless.. Go TO
1- "Basic Settings"
2- "Wireless Basic Setting Table"
3- Select your wireless SSID
4- Click on "Edit WMM" button
The wireless will diconnect on your device for few seconds and it will connect back. Voila!
Now do a speed test, the results will show like ethernet results.