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RV320 Crashing

RobBrunner
Beginner
Beginner

Hello,

 

When we come into the office and find the internet down we have to restart the RV320 to regain Internet access.  Any troubleshooting tips?  We're using the latest firmware - 1.4.2.22. I'm thinking of setting up a syslog server to log the events to get a better idea of what is going on.  What logged information should I be focusing on?  Any thoughts on this would be helpful.

 

Thanks in advance!

 

-Rob

3 Replies 3

balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

check the built in logging any information can be find ? good idea to setup syslog, but when it crashes it will not send the logs to syslogs server.

 

suggest to open a SMB tac case to investigate for you, if this is effecting your work.

BB

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Thank you, how do I open a SMB case?

 

Here is the log info:

 

2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:

2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff8121bb1c

2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849

2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:

2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff813d21c8

2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849

2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:

2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff81230120

2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849

2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:

2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff8121611c

2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849

2019-06-29, 09:23:08 Kernel kernel: Core1: Cache error exception:

2019-06-29, 09:23:08 Kernel kernel: cp0_errorepc == ffffffff81218120

2019-06-29, 09:23:08 Kernel kernel: CacheErr (Icache) == 7f7f0000000849

2019-06-29, 09:23:08 Kernel kernel: xt_TCPMSS: bad length (209 bytes)

2019-07-04, 15:34:23Kernelkernel: Out of memory: kill process 701 (charon) score 1064 or a child

2019-07-04, 15:34:23Kernelkernel: Killed process 701 (charon)

2019-07-04, 15:34:23Kernelkernel: Out of memory: kill process 618 (confd) score 117 or a child

2019-07-04, 15:34:23Kernelkernel: Killed process 618 (confd)

yes i would suggest to open a SMB TAc case, they are quicker to help you.

BB

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