RV325 1.4.2.17 GUI Performance Issues

[jfiterre59]

Hello,

We deployed a RV325 last Friday with latest firmware 1.4.2.17 and during configuration (local and remote) the device was fine. Since then, the GUI has become unusable. The login page will come up, but login process seems to hang so long that the session times out by the time the main menu loads. 

At this point the GUI is unusable and we cannot make an configuration changes to the device, even after being power cycled.

Thank you.

Jorge

[ktonev]

Hi,

Did you upgrade manually to 1.4.2.17? If yes, did you also perform a factory reset after the upgrade?

[jfiterre59]

We upgraded manually. We did not perform a factory reset. We configured and put in production, and performance was fine for a day or two.
Why would a factory reset after the upgrade be necessary? Is this a known issue affecting the GUI?

[ktonev]

Hi, It is recommended to factory reset the unit after firmware upgrade.

Taken from the release notes:
"We recommend that you reset your device to use default settings when you upgrade to version 1.4.2.17 and reconfigure your settings to include these new features."

Link below:

https://www.cisco.com/c/dam/en/us/td/docs/routers/csbr/rv320/release_notes/rv32x_relnote_v1_4_2_17.pdf

Please perform a factory reset and report back if the issue is still not resolved.

[jfiterre59]

We did a factory reset and the GUI is back to normal performance, however, when trying to reconfigure the new service ports in service management, none of the settings are saved.

[ktonev]

Hi,

Have you verified that you are not running into a browser issue? Have you tried to restart the browser, clear cookies or try another browser (Chrome, Mozilla, Edge, IE)?

[jfiterre59]

It was a browser specific issue, using another allowed us to add services and rules.
We are still seeing poor GUI performance when accessing the router remotely.

[cbjwthwm]

Are you accessing the router remotely through remote management or via a VPN connection?  PPTP VPN performance is still terrible on the RV320 despite various firmware updates over the years, and can barely push 4Mb of throughput.  Despite this being a throughput cap, it could affect latency as well.

I've generally had to migrate to other products on connections with > 5Mb upload rates as Cisco never addresses the problem and the RV34x series is even buggier in that respect.  It also continues to have some severe VPN performance bugs according to this recent review:

https://www.smallnetbuilder.com/lanwan/lanwan-reviews/33145-cisco-rv-345p-dual-wan-gigabit-poe-vpn-router-reviewed?showall=&start=1