RV325 does not keep a PPoE connection. It last over a few seconds after a power failure event, then reset over and over

[FTLane1966]

Hi, I have an RV325-K9 V01with the latest firmware available in the support page (v1.5.1.11) and the issue is when I have a power failure, when the router restart it does not keep the Internet connection constantly. The router reset the connection over a few seconds over and over again, doing impossible to work over Internet.

I have to make a soft Reset of the router via the configuration page. Once reseted the router the PPoE connection keeps normally active.

Any workarround about this issue?

Sincerely.

[balaji.bandi]

i have seen some others users reported the same issue, but i did find the reason why it can be fixed.

but worth try below options :

1. if any new firmware available upgrade.

2. reset to factory (by taking config backup) - restore it and test.

3. buy a small UPS which can hold the breath of the device to save your time and fustration.

[FTLane1966]

HI BB, thank you for your suggestions.

Obviously the most cheaper & fast solution is to reset the router via the configuration page and then the router will work fine till the next power incident. Thanksfully I have very few power failures but when they occur it is a mess with the router. As I said before, I am using the latest firmware versión available in Cisco page.
What I need is a new officialy firmware from Cisco that patch this issue. Do you kow how to ask Cisco for a solution?

Thanks in advance.

[balaji.bandi]

its not the best i have offered - but that is reality.

also its not best to do, can you lower the version one below stable and test it ?

1.3.X was hearing to be stable ? (i am not a good user of the product, this based in the user inputs).