RV340 forgets license every reboot

[WilliamDriskell17716]

Seems like every time I power cycle the RV340, it loses the license key. Requiring my to reregister the device.

I enter the key each time and ensure that I have saved the configuration. But it does not seem to retain the registration between reboots. 

Any ideas what is causing this?

[balaji.bandi]

Make sure apply for the License and SAve and commit the config.

[WilliamDriskell17716]

Yes,

I have done that every time. As well as saving the configuration as a backup.

When I restore the backup, the registration key is also not restored. So unsure if I need to edit the XML to force it in there.

[CoreyP319]

Hi William,

I'm sorry you're encountering this issue. The device should be storing the key. Which license are you trying to add?

As a heads up, you may create a case with TAC to help troubleshoot this issue, if an RMA is required they can also help with that.

Thanks,

Corey 

[WilliamDriskell17716]

I'm using the Security License.

Sometimes it will retain the license after a reboot, but it's very intermittent.  Soft reboot it keeps it, hard (power) reboot it doesn't.

If I have to replace this thing I may just upgrade. I do miss having a CLI.

[CoreyP319]

Hi William,

That is odd, the most similar issue I came across was in the release notes for an old 2018 firmware (v 1.0.02.16 - link). I wouldn't think you're running that old of a firmware but it does happen. One more question - is the license associated with your smart account? Link to corresponding article.

I miss having a CLI for this series as well, the follow up router to RV34x wont be out for awhile but since its still in development I will share your feedback.

[WilliamDriskell17716]

Yes, the license is associated with my smart account; I reentered the key on the 29th after it dumped it last time.

LS-RV34X-SEC-1YR=

Smart Software Licensing Status
Registration Status:

 Registered (Apr 29, 2021)
License Authorization Status:

 Authorized (Apr 29, 2021)
Smart Account: ACM - Nat
Virtual Account: DEFAULT
PID: RV340-K9
Export-Controlled Functionality: Allowed

[WilliamDriskell17716]

Forgot.

I am running the latest firmware. I'm sort of paranoid that way.

Firmware Information
Firmware Version: 1.0.03.21
Firmware MD5 Checksum: a7a796f915dcff7fdd1afe8a59da9ad3

[CoreyP319]

Hey William,

Everything looks normal to me, if you purchased the RV340 in the past year you will be covered for a TAC case - link to submit.

If you're out of warranty on that end let me know and I will continue to try to narrow down the issue. If you do go the TAC route, please follow up with the solution. Please let me know if I can help with anything else!

Corey

[WilliamDriskell17716]

Yup, outta warranty.  

if Im forced to, I guess I could spring for a RV345 off amazon and move the license to it. 

[CoreyP319]

Bummer about being out of warranty. I'll ask around to see if anyone has any ideas for you. It may be Monday before I get the right set of eyes on this issue though. 

[WilliamDriskell17716]

Thanks! I appreciate it!

[Martin Aleksandrov]

Hi William,

Most probably the portal won't let you raise a ticket because you don't have an active support contract. Please open a tech support ticket by contacting STAC through one of the following phone numbers https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

The RV34x series come with Cisco LLW so opening a support ticket would not be a problem.

Thanks

Martin