RV340W - 5 GHz Not broadcasting

[Gordon Play]

Hello All,

I got the RV340W for 2 weeks, and the 5 GHz wireless no longer broadcasting suddenly.

From the front panel LED, the 2.4 GHz WLAN is ON but 5 GHz WLAN is OFF. Both radios are ON in the Wireless Settings, and I checked the Radio Status from System Summary, both wireless radios are Enabled... BUT, the MAC Address of Radio 2 (5 GHz) is EMPTY.  Is it the root cause I cannot connect by 5 GHz?

I have tried to reset everything, reload the latest firmware, and use the default factory setting (just enable the SSID) for test, and of coz, there is no 5 GHz signal.

From the first day I bought, the 5 GHz was worked normally. But I am not sure what "others" setting "triggered"it gone. I have Site-to-site connection, Cisco EasyVPN, Multi VLAN... 

By the way, can anyone tell me, your RV340W will show the MAC Address in System Summary > Radio Status > Radio 2 (5 GHz)?

Thanks,

Gordon

[whizmika]

The issue I am encountering is even worse. After being stable for a few days, the router said all Ethernet connections, wired and wireless, were functioning but yet it's disconnected from all clients and not reachable, and this happened to both the unit I purchased from the retail store and the replacement unit from the local Cisco authorized dealer. I am trying to figure out if another hard reset to factory setting on the replacement unit will resolve this. 

Both units were on the latest 0.17 firmware. 

[Gordon Play]

Yes, my final solution is Replacement too. Everything are work in recent 6 months.

Thanks to the Cisco Support for very fast responses and helps. 

Just, however, this is the 2nd product make me disappointed on RV serials, the first one is RV130W.