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RVS4000 losing internet and network access - restart required

tfsaucedo
Beginner
Beginner

I have recently purchased a RVS4000 router and am experiencing major downtime.

Almost everyday the RVS4000 router losing internet connectivity.

I noticed that when this happens I cannot login into the router from my pc which is connected to the RVS4000 network.

The only way to restore connectivity is to restart the RVS4000 by disonnecting power and powering back up.

The router's WAN is connected to my Cable modem.

The RVS400 has two PC connected to it. (port 3 & 4)

I have a Cisco 8-port switch connect to the RVS4000 with 3 additional PCs/devices on it.

Is there any way to determine what's happening?  The logs don't seem to indicate much.

What's causing this?

Please need help, ideas, suggestions!

Thanks.

Tony

2 ACCEPTED SOLUTIONS

Accepted Solutions

Tom Watts
Advisor
Advisor

Hi Tony, first thing to do is make sure the router is running the latest firmware  2.0.3.2

http://www.cisco.com/cisco/software/release.html?mdfid=282414013&catid=268437899&softwareid=282465789&release=2.0.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

For good measure, after the software upgrade, reset the unit to factory default. Once done, I'd put the minimum configuration needed just to have internet access then wait and see if there's a problem.

If the problem happens again, best thing may be to do is set up an external syslog server so it can capture events when the router is not accessible, that may point to a right direction.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/

View solution in original post

jonatrod
Rising star
Rising star

Good morning

Thanks for using our forum

Hi my name is Johnnatan and I am part of the Small business Support community, in order to resolve your problem, could you check your firmware version? The latest version is 2.0.3.2, if you have an older one, you can download the latest in Cisco.com http://www.cisco.com/cisco/software/release.html?mdfid=282414013&softwareid=282465789

Also try with a factory resset (always do a backup of your information).

I hope you find this answer useful, if it was satisfactory  for you, please mark the question as Answered.

Please rate post you consider useful.

Greetings,

Johnnatan Rodriguez Miranda.

Cisco network support engineer.

Cisco has a very useful tool called GuideMe, is made for small business products, and your device is in this category, you can use this address for accessing the tool: http://sbkb.cisco.com/CiscoSB/Loginr.aspx?alt1 = & pid = 4 & eroute = Super, is very easy to use, just complete the 3  spaces on this way:

Select a category: (Select the device type on request), eg Routers

Enter model: (Type the model on request), eg RV042

Question: (Type what  you want to know  about the device), eg VPN

And it'll be showing all the information you need about what you wrote.

“Please rate useful posts so other users can benefit from it” Greetings, Johnnatan Rodriguez Miranda. Cisco Network Support Engineer.

View solution in original post

6 REPLIES 6

Tom Watts
Advisor
Advisor

Hi Tony, first thing to do is make sure the router is running the latest firmware  2.0.3.2

http://www.cisco.com/cisco/software/release.html?mdfid=282414013&catid=268437899&softwareid=282465789&release=2.0.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

For good measure, after the software upgrade, reset the unit to factory default. Once done, I'd put the minimum configuration needed just to have internet access then wait and see if there's a problem.

If the problem happens again, best thing may be to do is set up an external syslog server so it can capture events when the router is not accessible, that may point to a right direction.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/

Hi Tom,

Ok. I'll will update the firmware once I get back.  The RVS4000 currently has V2.0.2.7.

I'll reset to factory default and do min config, which right now I only had configure VPN IPsec (1 user).  Although ot used yet.

Question the external syslog server may not be able to capture, since I've noticed that when this issue occurs I can not even connect to the router to view the logs. (until I restart it).

Any in case I will try to setup Kiwi syslog.

I'll will update status later today.

Thanks.

Tony

jonatrod
Rising star
Rising star

Good morning

Thanks for using our forum

Hi my name is Johnnatan and I am part of the Small business Support community, in order to resolve your problem, could you check your firmware version? The latest version is 2.0.3.2, if you have an older one, you can download the latest in Cisco.com http://www.cisco.com/cisco/software/release.html?mdfid=282414013&softwareid=282465789

Also try with a factory resset (always do a backup of your information).

I hope you find this answer useful, if it was satisfactory  for you, please mark the question as Answered.

Please rate post you consider useful.

Greetings,

Johnnatan Rodriguez Miranda.

Cisco network support engineer.

Cisco has a very useful tool called GuideMe, is made for small business products, and your device is in this category, you can use this address for accessing the tool: http://sbkb.cisco.com/CiscoSB/Loginr.aspx?alt1 = & pid = 4 & eroute = Super, is very easy to use, just complete the 3  spaces on this way:

Select a category: (Select the device type on request), eg Routers

Enter model: (Type the model on request), eg RV042

Question: (Type what  you want to know  about the device), eg VPN

And it'll be showing all the information you need about what you wrote.

“Please rate useful posts so other users can benefit from it” Greetings, Johnnatan Rodriguez Miranda. Cisco Network Support Engineer.

Good Morning Johnnatan,

I've updated the firmware lastnight to 2.0.3.2, defaulted to factory and config basic setup.  (No VPN, No email logs).

Now will wait and see if it resolved it.

Last week it was going down daily and then it had a 3-4 day span where it was ok until Sunday night and since then it was going daily if not twice a day.

Hopefully this fixes it.

If not, I setup the Syslog server.

I'll update the forum on progress.

Thanks.

Tony Saucedo

Thomas Watts and Johnnatan Miranda,

Thanks updating to firmware 2.0.3.2 appears to have resolved the router losing internet and network access.  I have not had to restart it since the udpate.  I will continue to monitor it and post if anything changes.

Thanks again!.

derekalex
Beginner
Beginner


Say folks,

The firmware bundle states this package only runs on RVS4000 v2.

I am runninf 1.3.3.5, which appears to be for RVS4000 v1.

What's the difference ?
Thanks

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