Andrew Hickman wrote:
Yes - different images for SRP/SRP540. Speak with the support team and they will provide the appropriate code for your device.
No they didn't. Result was that they closed the existing case "because new firmware didn't fix the problem". How they can say that when they haven't provided any firmware or patch which would install to this version of the router. I asked about this by email and later on the phone and only answer is that "you need to open a new case".
So I did... try...
Called twice...first time (of course I had to explain everything from the beginning, because the person was different). He looked the closed case and came to conclusion that because the new firmware didn't fix the problem I should check the configuration...I told that I never got firmware for SRP547W. He asked if I use any Voip features. I said no. Then he told me to disable voice lines 1 and 2 (sounded odd, but I thought that maybe there are some internal lingage with the adsl line), play with different adsl parameters, test and call back if it did'nt help... So I did . Obviously it didn't help.
And yes, I checked the configuration. Looked parameters from provider and from two working routers/modem).
I forgot to ask the new case number. I thought that there would be email confirmation, but there wasn't.
So I called back second time... I didn't have the new case number so I got new person again. And started explaining from the beginning again... She looked the old case again and told me tho send the wan configuration by email to the original support agent for review. I again I didn't get new case number.
So I did email screenshots from the configuration. Link to providers website where the correct parameters are shown and list of symptoms once more. I haven't heard anything since. So I don't know if they even opened the new case.
Symptoms:
- ADSL Data led is on even when there is no cable connected to adsl wan port and it turns off after some time (0.5-1h)
- ADSL CD led doesn't come on when cable is connected (wan status is "disconnected"). Some times it turns on when router is rebooted with ADSL line cable connected and then was status is "connected" (obviously). Line works for a while (10-15mins) and line drops and doesn't came on until router is rebooted. Sometimes it need several reboots.
- Log shows lot of ch0 and ch1 tx/rx overfows and underflows (normal or not?) and br0 and br4080 up/downs.
- Line works perfectly with cheap zyxel prestige 660h-61 modem and with Cisco 1841 + wic-1adsl (with same parameters)
You Andy have been very helpfull. Thank you. Otherwise this have been pointless guessing by support center. I don't know what to think.
