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dtswarbrick
Beginner

SRP 527W - power light flashing, LAN lights On

We have a Cisco SRP 527W router that was not showing up on the LAN. so we tried a Factory Default reset but it seems to be dead.

The power light is flashing constantly,

the 4 LAN light are constantly on,

the DSL Data light comes on for 1 sec when device is powered up.

i have tried connecting directly to a PC, the NIC reports as network cable unplugged.

i have tried the (power on device, hold down reset button, power of after 30 sec, power on after 5 sec, release reset button after 5 sec) but still "

network cable unplugged".

the firmware flash utillity will not find the NIC the device is connected to.

the router is less than a year old, is there a fix or is it a warranty replacement ?

2 REPLIES 2
dtswarbrick
Beginner

Arranged RMA.

sean.chua
Beginner

The Cisco Small Business Support is very useful.

And sounds like they would arrange an RMA for you.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html