cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2704
Views
0
Helpful
2
Replies

SRP 527W - power light flashing, LAN lights On

dtswarbrick
Level 1
Level 1

We have a Cisco SRP 527W router that was not showing up on the LAN. so we tried a Factory Default reset but it seems to be dead.

The power light is flashing constantly,

the 4 LAN light are constantly on,

the DSL Data light comes on for 1 sec when device is powered up.

i have tried connecting directly to a PC, the NIC reports as network cable unplugged.

i have tried the (power on device, hold down reset button, power of after 30 sec, power on after 5 sec, release reset button after 5 sec) but still "

network cable unplugged".

the firmware flash utillity will not find the NIC the device is connected to.

the router is less than a year old, is there a fix or is it a warranty replacement ?

2 Replies 2

dtswarbrick
Level 1
Level 1

Arranged RMA.

sean.chua
Level 1
Level 1

The Cisco Small Business Support is very useful.

And sounds like they would arrange an RMA for you.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html