SRP521W appears to be rebooting every few hours - is it RMA?
We bought a SRP521W as a replacment VoIP ATA and Wireless router a couple of months ago but we're getting some poor network performance and having dismissed just about every other cause we're taking a closer look at the SRP521w.
There's precious little in the way of logs on this thing so I'm not sure where to start. I have it sitting on my desk and a couple of times a day I hear it click, I thought this might just be it reconnecting to the SIP server but looking at the status its uptime is just a few minutes so the click is obviously a reboot.
This clearly isn't normal so I'm looking to find out if this is case enough to RMA. I've tried downloading the firmware but get an error on this site.
I'm trying to stay constructive but my patience is wearing thin, I thought I was buying a "Business" product, albeit a small business product, that's not the impression I'm getting from the product or this website.
Let me know if I can provide logs (and howto) or screen shots to fix this, I'm hoping it'll fix the very disappointing network performance too.
Remember to log in as admin/admin to upgrade the firmware on your device.
Can you describe the problem you are seeing with network performance a little more? I presume this is throughput to/from the Internet, rather than between local devices? Are the local devices wired, or wireless?
We have had some reports from a few customers that they see performance reducing as a function of time. This particular issue seems to be mitigated by disabling UPnP - we're invesigating this issue at the moment.
If you are seeing issues, firstly, I would recommend raising a case with Small Business Support Center. To help with diagnose the issue, log in to the SRP521 as admin/admin, then browse to the Administration/Remote Debug page. Click the "Collect Debug Information" button and provide the downloaded file to your support engineer.
QuestionDear All,I'm currently looking for firmware version 188.8.131.52 for Linksys SPA400 Analog Telephony Gateway. Unfortunately, my device was bricked and I was able to recover it using a recovery tool and recovery firmware version 184.108.40.206 but can't find v...
Welcome back for issue number 2 of the small business support community newsletter. Over the coming months we're going to share exciting news on the hardware and support community side. For now, we'll highlight our new favorite docs, pertinent...
Change in ASD Automatic Software Download Feature
Dec 13th, 2019
Cisco RV160, 260, 340, and 345 Series Routers
Due to an API change in Cisco’s software download platform the Automatic Download Feature (ASD) on RV series routers will be temporarily ...
SFP Module Support List for RV160x and RV260x Devices
Small form-factor pluggable (SFP) ports are included on the RV160 and 260 routers to allow the use of optical SFP transceiver modules. SFP’s convert the optical signals to electrical signals. SFP’s al...