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petermccarthy2
Beginner

SRP527W-U VPN LAN connection

I remotely connect to this and other devices connected to this router though a vpn, I can connect to the other devices on there LAN address but not the router I have to connect to the WAN address is there a setting on it that I need to change. on the old SRP527 this is not a problem, it only seams to be affecting the new model

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jeffrrod
Enthusiast

Dear Peter,

Thank you for reaching the Small Business Support Community.

I am not sure I quite understand your inquiry, but if you wonder about remote access management on the SRP527 please check on the below document;

http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=2444

If this is not what you are looking for please explain and/or contact the Small Business Support Center to have a TAC engineer better assist you;

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Please do not hesitate to reach me back if there is any further assistance I may help you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.

thanks the remote access is all set correct on the router i started a chat and remote session with an engineer but he couldnt identify the problem so i have sent him some information on the network setup and waiting on his reply.

I have been away so not much has progressed with this so I was doing some browsing and came across this;

http://www.cisco.com/en/US/tech/tk583/tk372/technologies_configuration_example09186a0080094634.shtml

from what I understood it sounds like something similar to me in that it wont allow connection to the router through the VPN, but I don't fully understand it as it is slighlty different to my setup.