The RV340W auto updated to "Signature 2" 20 hours ago suddenly, and I am sure that set NEVER Auto Update in the config.
The main issue is, the RV340W keep unstable, no response (no connection and web interface cannot be loaded). In the passed 20 hours, I power off and on this 2 times to reboot it and the booting success is by luck.
- 20 hours ago, the router totally no response;
- Power off and on to reboot, no luck. Booting failure (power green, the LAN 2 blinking);
- Then try to boot it by Mirror Configuration (30 sec on-off x5), and booting OK;
- Checked the log, the "Signature 2" was updated (the time matched to totally no response);
- Checked the https://www.cisco.com/c/en/us/support/routers/rv340w-dual-gigabit-wan-wireless-ac-vpn-router/model.html#~tab-downloads, there only show version 1 for download; (I just check it, the Signature section gone)
- Then I reinstall (yes, it was updated in Sept) again the Firmware 1.0.03.16, all OK;
- However, the RV340W no response again after 10 and 20 hours, need to power on-off and cannot booting success at first time.
My question is,
- Why the config set to NEVER Auto Update, but the Signature going to update automatically?
- Why I never see version 2 on support page but it going to the router?
- How can I rollback it? I think it is very unstable.
You know that this is a Small Business Routers, I think it should be stable than any Home/Game use route, right? Personally I very very disappointed to this product.
- The current one is a replacement, the WiFi out of function in a week on the first shipped one.
- After that, this route keep unstable, I need reboot it per 2 months (the other old one EOL model, keep running over 2 years without any issue).
- The WiFi not function good (weak and unstable when both 2 and 5 enabled) until the Firmware 1.0.03.16
Anyway, what can I do to get this back to stable?
From the first post to now, 2 more time no response, total 4 times no response in 35 hours.
Any help on this issue?
I have an RV340 that has been unstable since upgrading to 1.0.03.16 firmware. I'm half tempted to go back to the previous version. This router replaced an old RVS4000 that was solid as a rock. My Customer is having a fit. We have to reboot the internet cable modem and router at least once if not more per day. I may have to swap it with the old router while I'm gone for the next couple of weeks.
Gordon, sorry to hear about your bad experience please contact Cisco Technical Support.
If you expect an answer here in the community please keep in mind this is a Cisco user community board and relies on the expertise and helpfulness of other Cisco users.
I am aware, and I have an open ticket. The Tech was supposed to set up a webex for Sunday, and never contacted me. I'm calling today when I get to client site. I posted more to show this is NOT an isolated issue and there must be a real fix for it
Signature 2 comes automatically with firmware release 18.104.22.168 or 22.214.171.124.
I suspect it came when you updated the RV.
There was no other signature file available for this firmware release until yesterday.
Thx for highlighting the outage and the pain.
It helps us understanding customer impact.
Thank you for the information, now I know the applied time of "Security Signature" is time after I reboot the router. Is it will reapply after reboot each time?
The router going to no function 3 hours ago, and the only action I can do is reboot it by power off and on (that's why I know the what's the applied time mean because I checked it again).
I just update the "Security Signature", see if everything OK.
But the way, can you share more information about what the "Security Signature"? I have no idea on it.
The security signature file has data for the security features ( optional license ) for IPS, Anti-Virus, ApplicationsID
It is only used by these features and not relevant when you do not use the features.
It is delivered as part of the firmware or can be updated separately.
Hope this helps.
Yeah, I'm with @Gordon Play here, why not "share the solution" (if there is/was one), so that others finding this thread can self-fix things?
I'm a home-user, with my RV340, and don't have a "Cisco business account", it'd be completely "out of budget" to go that way, but the router is more-or-less "perfect" for my dual-WAN setup, otherwise.
Surely, it would benefit EVERYONE, SMB, home-use, etc, if we re-shared solutions here, rather than "everyone having to open a ticket", with a "completely private solution". This seems counter-intuitive to me, in terms of support/solutions?
I'm also seeing "weird VLAN issues" after the sig-update, that came along with the latest f/w, it's VERY frustrating. I guess I'll figure it out, eventually, but surely Cisco wants "all customers" to have a "good CS experience here", even if they can't afford a full-SMB account for paid-support?
Thanks for any clarification here.