I activated a 30 day trial of ProtectLink Gateway on my RV042, but after 4 days the router is just blocking all websites. In fact, I bought 7 units of the RV042 to connect gateway-to-gateway our 6 branch offices. I don't know why the routers work right at the begin and after is blocking all URLs. Well, I need to use a dynamic URL and email scanning. If this software works well, I really like to purchase 60 full subscriptions. Could you help me?
Can you send a screen shot of the main (ProtectLink) page of the router. I need to see what filtering the router is doing, or it might be best if you call the SBSC (866-606-1866) to troubleshoot the problem.
Can you do me a fast experiment please.
Disable Web Reputation Filtering (not to be confused with the category based content filtering) and see if that makes a difference.
I am folloing up on something similar at the moment......
Let me know,
Ok Steve, I disable the web reputation and the problem seems solved. Thanks!
However, I cannot use the web reputation resource?
Cisco/Trend could not launch a hotfix for this problem?
I think that this feature is too important.
Thanks for passing back this result. Fact is, I worked with Trend and Cisco development on this issue last night in my lab, where I also have an SA 540 with PLG services (Content by category filtering and web reputation; not the email and I noticed this started happening to me too...
So your confirmation rules out the complexity or environment in my lab, so we know its not isolated to me ;-)
SO while I am happy to hear the news, I am sad and sorry for the temporary workaround, which I discovered through trial and error and seems to work for now. Yes, we will fix this. The PM i also aware of this as is involved and might add stimulated the resources to work on it with me last night. He is a good man (he is also a Steve) Stay tuned....
Also, I think the router/software don't support much traffic because many times the browser shows: "The router is very busy at the moment. Please try after a few minutes."
And we couldn't use the internet.
Now really I have to disable the URL Filtering.
I remember that Web Reputation is disable.
I would like a solution to this.
How can I open the case?
This problem is happening on my head office, where we have 30 workstations, but is ok at the branch offices (around 5 workstations).
Well, its seems that the RV042 is ideal for little sites (up to 5 users), but not enough for bigger size.
Could the RV082 (with ProtectLink) is enough for my head office?
Please call the SBSC in your locale and open a case: