WRV200 not passing VPN

[Scott Parks]

I have setup for a customer a WRV200 and they have one subtenant that needs to connect to her corporate office via Cisco VPN, but the router is not allowing her to do so and gives a connection error both the primary connection and secondary.  I have even opened port triggering to see if that helps and no go.  Please let me know why it's not doing the VPN Pass-through.  Thanks

P.S. Will be providing screen shot of error once I receive it.

[Scott Parks]

Here is the screen shot.  Hope this helps.

[David Hornstein]

Hi Scott,

As a first step, verify you have the latest release of code on the WRV200,  Firmware version 1.0.39 ?

You can check this by viewing the top right side of the management GUI  within the WRV200.

Dumb question maybe, but have you also enabled  IPSec passthru on the router. 

Has she 'enabled transparent tunneling' on her client

If your answer is yes, you better have a chat to the folks the Small business TAC (S-TAC).   Contact Link to this new Small business support center is below.

http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html#csb

http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html#csbhttp://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html#csb