WRVS4400N has blank "help" and "About" pages after firmware upgrade

stickplayer · ‎12-07-2011

I just got a refurbished unit, and immediately upgraded from it's version 1 firmware to latest, 2.0.2.1

Before upgrade, help pages had content. Now, any and all help pages that I've tried have nothing but basic format information - i.e. a "frame" and background color.

Under Windows 7, I've tried with latest and fully updated versions of both Internet Explorer and Chrome, with both displaying the same problem.

Additionally, the "About" page is also similarly blank.

Here is the full content of the html downloaded for the About page:

------------------------------------------------------------

<html>

<head>

<title>About</title>

/* About Area*/

.newAboutBrandingName {padding-left:20px;padding-top:120px;font-family:Arial;font-size:14px;font-size:expression(Math.round(14*fontScale)+"px");color:#ffffff;}

.newAboutProductName {padding-left:20px;font-family:Arial;font-size:22px;font-size:expression(Math.round(22*fontScale)+"px");color:#ffffff;}

.newAboutVersionInfo {padding-left:20px;padding-top:0px;font-family:Arial;font-size:11px;font-size:expression(Math.round(11*fontScale)+"px");color:#ffffff;font-weight:bold;}

.newAboutLicenseInfo {padding-left:20px;padding-top:15px;font-family:Arial;font-size:10px;font-size:expression(Math.round(10*fontScale)+"px");color:#ffffff;font-weight:bold;}

.newAboutCopyright {padding-left:18px;padding-top:30px;padding-bottom:15px;font-family:Arial;font-size:10px;font-size:expression(Math.round(10*fontScale)+"px");color:#ffffff;}

.newAboutLogo {}

.newLayoutCopyright {padding-left:15px;line-height:36px;font-family:arial;color:#ffffff;font-weight:normal;}

</style>

var fontScale=1;

function fixpng(idd, img)

{

if (navigator.userAgent.indexOf("MSIE 6") == - 1)

return ;

var cf = new Array();

cf.push(img);

for (var i = 0; i <cf.length; i++)

{

var ssrc=cf[i].src;

var swidth=cf[i].width;

var sheight=cf[i].height;

if (ssrc.toLowerCase().indexOf(".png") == - 1)

continue;

cf[i].style.filter="progid:DXImageTransform.Microsoft.AlphaImageLoader(src='" + ssrc + "');";

cf[i].src ="spacer.gif";

cf[i].style.width=swidth;

cf[i].style.height=sheight;

}

};

function viewTop(obj)

{

var viewsTop = 0;

while(obj != null )

{

// alert("obj=" + obj + "obj.offsetTop =" + obj.offsetTop + "obj.offsetParent=" +obj.offsetParent);

viewsTop += obj.offsetTop * 1 ;

obj = obj.offsetParent;

}

return viewsTop;

};

function newResizeWindowToContent()

{

var obj = null;

for (var i = document.body.childNodes.length - 1; i >= 0; i--)

if (document.body.childNodes[i].tagName != null &&

document.body.childNodes[i].tagName.toLowerCase() != "script")

{

obj = document.body.childNodes[i];

if (obj.offsetHeight > 0)

break;

}

var viewTops = viewTop(obj);

var neededHeight = viewTops + (obj.offsetHeight * 1);

var deltaHeight = neededHeight - window.document.body.offsetHeight;

window.resizeBy(0, deltaHeight);

window.moveBy(0, - 1 * deltaHeight / 2);

};

function newResizeCopyright()

{

};

</script>

</head>

<body>

<div>Cisco Small Business</div>

<div>WRVS4400N Wireless-N Gigabit Security Router with VPN</div>

<div>Version:V2.0.2.1</div>

</div><script>setTimeout("newResizeCopyright()",100);</script>

</td><td valign="bottom"><img onload="fixpng(null,this);newResizeWindowToContent()" id="newAboutLogoImage" src="./cisco_logo_about.png" title="Cisco" alt="Cisco"/></td></tr></table><script>if (document.addEventListener) window.addEventListener('load', newResizeWindowToContent, false);else if (document.attachEvent) window.attachEvent('onload', newResizeWindowToContent);</script>

</body>

</html>

------------------------------------------------------

And similarly, here it is for a help page (in this case, from the main summary page) - note that it is completely different, having nothing but html tags:

I've tried help from random places, and this is all that is ever sent. However, I note that the help page displayed DOES have a frame and a blank, middle area, and looks different from the About, which has no text, but has an image for a background.

In any case, both are devoid of textual content.