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Subirkotsons
Beginner

sa520 not sending logs through email . unable to send log

runSmtpClient failed

Component: PLATFORM

Could not execute the smtpClient. adpCmdExec failed. Exiting.

Component: LOGGING

waht shoud be the resolution

1 REPLY 1
nmanglik
Cisco Employee

Hi Subir,

We are able to send logs successfully through email (see attachment). Could you please provide more details on the issue reported. Can you also let me know which firmware version are you using on  SA500? The latest firmware is 2.1.51 and can be downloaded from  www.cisco.com

Also please provide us dbglogs when the issue occurs. Please  change / remove all passwords before providing the dbglogs. To get  dbglogs, log into SA500 web UI and in the URL type the following:

https://IP_address_of_SA500/scgi-bin/dbglog.cgi

Thanks,

Nitin