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Get the latest Cisco news in this December issue of the Cisco Small Business Monthly Newsletter

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SA520W - ProtectLink and https problems

Hello Everybody,

We have a SA520W (firmware : 2.1.71) which works perfectly, and we've installed ProtectLink Web licence last week.

When we use URL filtering on port 80 there are no problem. URLs which are indicated in the section "Blocked URLs" are not accessible and URLs which are indicated in the section "Approved URLs" are accessible.

But, and this is the problem, when I use URL filtering on ports 80 and 443 (https), all https addresses are blocked. There are aparently no way to allow some URLs when port 443 is filtered. in fact none of the URLs indicated in the section "Approved URLs" works.

Is there a way to fix this ?

Thanks in advance for your help.

Florian.

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Rising star

SA520W - ProtectLink and https problems

Good morning

Thanks for using our forum

Hi Florianmy name is Johnnatan and I am part of the Small business Support community.I´ve seen your post and  I apologize for the inconvenience you are having with your device, right now we are working in your case in order to resolve your issue, for now, I can share this information

https://supportforums.cisco.com/docs/DOC-9777 I hope you find this information useful,

If this answer was satisfactory for you, please mark the question as Answered. Please rate post you consider useful.

Greetings,

Johnnatan Rodriguez Miranda.

Cisco network support engineer.

“Please rate useful posts so other users can benefit from it” Greetings, Johnnatan Rodriguez Miranda. Cisco Network Support Engineer.
Beginner

SA520W - ProtectLink and https problems

Good afternoon,

Thanks for using our forum

Hi Florian, my name is Haider and I am part of the Small Business Support Community. I tried to replicate your network and discovered that there is two ways to manage URL filtering. One is through the ProtectLink tab and the other is through the Firewall tab of the GUI. I would like to suggest to make sure that these two are not in conflict with each other. Since you have the ProtectLink license, I would recommend using that. I would reset the settings for the Content Filtering under the Firewall tab if they are meant to do the same thing. I hope you find this information useful.

Greetings,

Haider Ali Malhi

Small Business Content Developer