We purchased 30 ISA 570 to be deployed throughoutour organization remote offices and the first 3 we installed have the same exact issue with web URL filtering and other security services abruptly stop working for no reason.
MY QUESTION IS:
why does this go offline - we have a 30/5mb connection to the Internet.
ISA500 team is investigating and working on this issue right now.
Please try to disable, then re-enable one of those services to see
if the security service can come online again(just disable/reenable one
of them is good, web reputation, web url filtering, network reputation or
Could you please open a TAC case to get help from tac engineers and
try out the fix ?
If you do not have a Service Contract for the ISA500, you can't open the case yourself. However you can call the SBSC (Small Business Support Center) and speak with an engineer to open a case for you.
We opened up 3 cases. We have 30 ISA 570 to deploy and this is causing a major issue every day! I can't log into the device to uncheck/check daily just to fix the issue - that's not a solution.
We're dead in the water until there's a firmware fix
Is it an option to temporarily configure them to allow browsing when the service is offline to minimize impact and continue your deployment? If so, then once the firmware is released with the fix, you can switch that back if your security procedures require it.
The only issue with temporarily configure them to allow browsing when the service is offline is: The devices does not store the filter rules on it and everythig is left open to browse. Porn, etc..
Cisco Systems should come up with a solution for this ASAP
I can certainly appreciate that point. That is why I was suggesting it as a temporary solution to allow Cisco to work through the issue without holding up your continued deployment of the remaining 27 ISAs or causing interruptions to user browsing. Basically a temporary workaround.
I am experiencing the exact same problem. If you have access to the router the problem can be (temporarily) fixed by pressing the save button under networking -> wan -> wan settings. You don't have to change anything for it. I suspect the problem occurs due to a problem with the dhcp client on the wan side. I also have a lot of problems in getting a wan2 interface up with dhcp. In the end I need to make another device obtain a dhcp lease and only after that will the router obtain an address. This ritual needs to be repeated each time the router loses its dhcp lease.
We have an image (1.2.16) that addresses the Security Services going offline. Please open a case with SBSC so we can provide that to you.
Is there any ETA on a GD release of firmware for the ISA that will contain all these fixes? In an effort to continue assisting others, I'm trying to stay on GD releases so we're likely running the same firmware. That said, it appears these service offline issues may be affecting some reporting in OnPlus as outlined in this thread.
Please advise. Thank you.
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I wanted to update you that version 1.2.17 is now available on Cisco.com and should address the Security Services going offline.
are there any release notes for the firmware somewhere? The updated firmware is available at software.cisco.com, but the most recent release note is still 1.2.15...