Cisco Logistic Support Centre (LSC) has strong presence in 4 theatres, US, EMEAR, Japan and APAC to support the needs of our global customers.
Summary of services provided:
• Entitlement check for all Service Order creation and/or received
• Creating Service Orders
• Sales order creation for Hardware New and UCS DOA
• Chat service support related to Service Order RMA Tool
• Dispatching Service Parts and/or FEs
• Email processing
• Phone queue support
• Order Processing
• Back Order Process
• Holds exception processing
• Execution of test scripts for Service Order tool system releases
• Escalating out-of-scope issues to appropriate team(s) for resolution
Operating hours: 06:00 to 18:00 (GMT +8) daily
Please feel free to contact Cisco APAC LSC team below.
Email:
APAC apac-lsc@cisco.com
Greater China gca-lsc@cisco.com
Phone:
APAC: 61 2 8446 7411 option 4
Greater China: 800 810 8886 option 4
Please refer to the Local toll free number:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html (press option 4)
