Call Center Features for Communications...

Announcements

Announcement: “Cisco Design Thinking Workshop”. Cisco Small Business is excited to invite its Silicon Valley customers to an exclusive interactive one-day session between customers and product Managers. If you are interested in this exclusive workshop, please fill out the Registration Form. For more information, please check out our FAQ

Get the latest new and information the November issue of the Cisco Small Business Monthly Newsletter

3258

Views

Helpful

Comments

edited on: ‎11-25-2008 ‎02:17 AM

From: ttrentler

Call Center Features in Communications Manager Express

CallManager Express supports several call center features previously unavailable in a small business environment.

In future chapters we will explore each of these in depth.

Hunt Groups
Both statically defined and dynamic hunt groups that users can log in and out of.
Automatic Call Distribution (ACD)
Includes queuing by using CallManager Express' BACD service and hunt groups.
Music on Hold
Either though a .wav file or external audio source
AutoAttendant
Up to five autoattendants
Includes dial by name and dial by number functionality
Includes a script editor to create custom scripts
CTI integration to several leading products including:
Microsoft Office
Microsoft CRM
Salesforce.com

Call Center Features for Communications Manager Express