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on 08-28-2009 04:07 AM
We have seen a good number of issues on the community, where CCA operations encounter troubles and in many cases these issues can be resolved by confirming the following prerequisites BEFORE you connect CCA to your UC500.
PC Recommended Minimum requirements
Check CUE Operational Status and Prompt
Check CUE Interfaces status on IOS
Disable Dual NIC on your PC
Ensure PC Default Gateway set to UC500
Check Local Routing from your PC to UC500
Check Routing from CUE to your PC
Turn off FTP/TFTP Services running on your PC
Turn Off PC Firewall (determined by trying to ping the PC from CUE shell)
PC Recommended Minimum Requirements
The Product Manager for CCA has provided us with the following, which is a little different from the CCA datasheet (it will be updated).
1) Operating system: Windows XP Professional (Service Pack 1 or later), Windows Vista Ultimate (32 bit or 64 bit), or Windows 7(32 bit or 64 bit)
2) Disk space: 400 MB or more recommended
3) Hardware: PC with Fast Ethernet or higher LAN port
4) Memory: 1 GB minimum; 2 GB or more recommended
5) Processor: 2 GHz or higher
6) Screen resolution: 1280 x 1024 recommended
Windows 7 Issues
If using a Windows 7 pc or laptop with CCA on it make sure you are aware of 2 things.
1) Turn off User Access Control, where basically the standard question is “Are you sure?”; this will pause the process when performing a reload of the UC via CCA.
2) Enable Telnet; this is off by default.
As a side note, make sure that Norton Firewall doesn’t enable itself when you disable the Windows Firewall and that it does not disable FTP.
Check CUE Operational Status and Prompt Check
UC540#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express x.x.x <-- factory load will likely be 7.0.3
CUE running on UC500
UC_500#service-module integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
User Access Verification
Username: cisco
Password:*****
(use UC500 credentials (default is cisco/cisco) and hit enter a few times (its a console session being established)
Confirm you see:
se-10-1-10-1# <-- this is correct
If the prompt shows something else, your CUE may not be in a factory reset mode and CCA factory reset may not work. You can manually factory reset the CUE manually to get the prompt back to what is shown above as follows.
From the prompt (If its NOT as shown above), do the following
se-10-1-10-1# offline
!!!WARNING!!!: If you are going offline to do a backup, it is recommended
that you save the current running configuration using the 'write' command,
prior to going to the offline state.
Putting the system offline will disable management interfaces.
Are you sure you want to go offline?[confirm]
se-10-1-10-1(offline)# restore factory
When it is done, you may have to do:
se-10-1-10-1(offline)# continue
When complete (about 15 minutes) confirm the prompt. If it is still not correct, open a case with SBSC (1-866-606-1866)
Check CUE Interfaces status on IOS
UC540#sh ip int brief
Interface IP-Address OK? Method Status Protocol
FastEthernet0/0 unassigned YES DHCP up down
In0/0 10.1.10.2 YES TFTP up up
...
Loopback0 10.1.10.2 YES NVRAM up up
UC540#sh interfaces int0/0
Integrated-Service-Engine0/0 is up, line protocol is up
Hardware is PQII_PRO_UEC, address is 001c.58df.5ce1 (bia 001c.58df.5ce1)
Description: cue is initialized with default IMAP group
Interface is unnumbered. Using address of Loopback0 (10.1.10.2)
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:21, output 00:00:21, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
74689 packets input, 4592979 bytes, 0 no buffer
Received 1453 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 input packets with dribble condition detected
34970 packets output, 9606377 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
se-10-1-10-1#sh ip route
Main Routing Table:
DEST GATE MASK IFACE
10.1.10.0 0.0.0.0 255.255.255.252 eth0
0.0.0.0 10.1.10.2 0.0.0.0 eth0
disable Dual NIC (usually Wireless) on your PC
Insure DGW set correct:
C:\Documents and Settings\sdistef\Desktop>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : **********
Primary Dns Suffix . . . . . . . : *********
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : *********
Ethernet adapter Wireless Network Connection 1:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-21-5C-01-E2-21
Ethernet adapter Local Area Connection 1:
Connection-specific DNS Suffix . : cisco.com
Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Con
nection
Physical Address. . . . . . . . . : 00-21-86-56-CE-E2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.15
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 64.102.255.44
151.197.0.38
Lease Obtained. . . . . . . . . . : Thursday, August 27, 2009 8:35:32 PM
Lease Expires . . . . . . . . . . : Friday, August 28, 2009 8:35:32 PM
C:\>netstat -rn
Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 21 5c 01 e2 21 ...... Intel(R) Wireless WiFi Link 4965AGN - Packet Sch
eduler Miniport
0x3 ...00 21 86 56 ce e2 ...... Intel(R) 82566MM Gigabit Network Connection - Pa
cket Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.15 100
10.1.1.1 255.255.255.255 192.168.10.1 192.168.10.15 1
10.1.10.1 255.255.255.255 192.168.10.1 192.168.10.15 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.20.0 255.255.255.0 192.168.10.15 192.168.10.15 20
192.168.20.15 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.20.255 255.255.255.255 192.168.10.15 192.168.10.15 20
224.0.0.0 240.0.0.0 192.168.10.15 192.168.10.15 20
255.255.255.255 255.255.255.255 192.168.10.15 2 1
255.255.255.255 255.255.255.255 192.168.10.15 192.168.10.15 1
Default Gateway: 192.168.10.1
===========================================================================
Persistent Routes:
None
Check Routing PC --> CUE and CUE --> PC
From UC500 (BOTH IOS/CME shell):
Ping CUE (10.1.10.1 and 10.1.10.2)
Ping DGW (192.168.10.1)
Ping PC IP (192.168.10.xx)
From CUE shell (se-10-1-10-1#):
ping DGW (192.168.10.1)
ping PC (your PC IP Address)
From your PC:
ping 10.1.10.1
run "route print" command
Check for any FTP/TFTP services running
netstat -a (you should not see port 21 , 69, or FTP, TFTP in this output)
Turn Off PC FW
See your local administrator
A good test is to ping from CUE to the IP address of the PC you are working on.
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I have some problems upgrading my UC520 software to the latest version 8.0.4 but i constantly keep getting ftp/tftp message.
Please check the output from the different commands below.
Entering the cue looks a little different. But the biggest problem is pinging from and to the cue. I don't know how to solve this problem. Hope you can help me out:
UC520#
UC520#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 3.0.3
CUE running on UC500
UC520#service-module integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
UC500-CUE>
UC500-CUE> enable
Password:
UC500-CUE#
UC500-CUE#
UC500-CUE#
---------------------
after that i put it in offline mode and did a restore factory default
the prompt stayed the same after that.
---------------------
UC520# sh ip int brief
Interface IP-Address OK? Method Status Protocol
FastEthernet0/0 unassigned YES NVRAM up down
In0/0 10.1.10.2 YES TFTP up up
UC520#sh interfaces int0/0
Integrated-Service-Engine0/0 is up, line protocol is up
Hardware is PQII_PRO_UEC, address is 001b.8fa8.e8a1 (bia 001b.8fa8.e8a1)
Description: cue is initialized with default IMAP group
Interface is unnumbered. Using address of Loopback0 (10.1.10.2)
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:04:40, output 00:00:10, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
189 packets input, 13071 bytes, 0 no buffer
Received 126 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 input packets with dribble condition detected
4 packets output, 1468 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
0 unknown protocol drops
UC500-CUE# sh ip route
DEST GATE MASK IFACE
10.1.10.0 0.0.0.0 255.255.255.252 eth0
0.0.0.0 10.1.10.2 0.0.0.0 eth0
C:\Users\nlbezmf1>netstat -rn
===========================================================================
Interface List
14...00 1e 33 26 89 67 ......Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit
Ethernet NIC (NDIS 6.20)
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
36...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.11 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 192.168.10.11 296
169.254.255.255 255.255.255.255 On-link 192.168.10.11 276
192.168.10.0 255.255.255.0 On-link 192.168.10.11 276
192.168.10.11 255.255.255.255 On-link 192.168.10.11 276
192.168.10.255 255.255.255.255 On-link 192.168.10.11 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.10.11 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.10.11 276
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
14 276 fe80::/64 On-link
14 276 fe80::95f1:5349:2d7:2102/128
On-link
1 306 ff00::/8 On-link
14 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
-------------------------
UC520#ping 10.1.10.2
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 10.1.10.2, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms
UC520#ping 10.1.10.1
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 10.1.10.1, timeout is 2 seconds:
.....
Success rate is 0 percent (0/5)
UC520#
UC520#ping 192.168.10.1
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 192.168.10.1, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms
UC520#ping 192.168.10.11
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 192.168.10.11, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms
-------------------------
UC500-CUE# ping 192.168.10.1
PING 192.168.10.1 (192.168.10.1) 56(84) bytes of data.
From 10.1.10.1 icmp_seq=1 Destination Host Unreachable
From 10.1.10.1 icmp_seq=2 Destination Host Unreachable
From 10.1.10.1 icmp_seq=3 Destination Host Unreachable
From 10.1.10.1 icmp_seq=4 Destination Host Unreachable
From 10.1.10.1 icmp_seq=5 Destination Host Unreachable
--- 192.168.10.1 ping statistics ---
5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4000ms
, pipe 4, ipg/ewma 1000.232/0.000 ms
UC500-CUE# ping 192.168.10.11
PING 192.168.10.11 (192.168.10.11) 56(84) bytes of data.
From 10.1.10.1 icmp_seq=1 Destination Host Unreachable
From 10.1.10.1 icmp_seq=2 Destination Host Unreachable
From 10.1.10.1 icmp_seq=3 Destination Host Unreachable
From 10.1.10.1 icmp_seq=4 Destination Host Unreachable
From 10.1.10.1 icmp_seq=5 Destination Host Unreachable
--- 192.168.10.11 ping statistics ---
5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4001ms
, pipe 4, ipg/ewma 1000.411/0.000 ms
UC500-CUE# ping 192.168.10.1
PING 192.168.10.1 (192.168.10.1) 56(84) bytes of data.
From 10.1.10.1 icmp_seq=1 Destination Host Unreachable
From 10.1.10.1 icmp_seq=2 Destination Host Unreachable
From 10.1.10.1 icmp_seq=3 Destination Host Unreachable
From 10.1.10.1 icmp_seq=4 Destination Host Unreachable
From 10.1.10.1 icmp_seq=5 Destination Host Unreachable
--- 192.168.10.1 ping statistics ---
5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4000ms
, pipe 4, ipg/ewma 1000.232/0.000 ms
-------------------------
UC500-CUE# ping 192.168.10.11
PING 192.168.10.11 (192.168.10.11) 56(84) bytes of data.
From 10.1.10.1 icmp_seq=1 Destination Host Unreachable
From 10.1.10.1 icmp_seq=2 Destination Host Unreachable
From 10.1.10.1 icmp_seq=3 Destination Host Unreachable
From 10.1.10.1 icmp_seq=4 Destination Host Unreachable
From 10.1.10.1 icmp_seq=5 Destination Host Unreachable
--- 192.168.10.11 ping statistics ---
5 packets transmitted, 0 received, +5 errors, 100% packet loss, time 4001ms
, pipe 4, ipg/ewma 1000.411/0.000 ms
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