We have seen a good number of issues on the community, where CCA operations encounter troubles and in many cases these issues can be resolved by confirming the following prerequisites BEFORE you connect CCA to your UC500.
PC Recommended Minimum requirements
Check CUE Operational Status and Prompt Check CUE Interfaces status on IOS Disable Dual NIC on your PC Ensure PC Default Gateway set to UC500 Check Local Routing from your PC to UC500 Check Routing from CUE to your PC Turn off FTP/TFTP Services running on your PC Turn Off PC Firewall (determined by trying to ping the PC from CUE shell)
PC Recommended Minimum Requirements
The Product Manager for CCA has provided us with the following, which is a little different from the CCA datasheet (it will be updated).
1) Operating system: Windows XP Professional (Service Pack 1 or later), Windows Vista Ultimate (32 bit or 64 bit), or Windows 7(32 bit or 64 bit)
2) Disk space: 400 MB or more recommended
3) Hardware: PC with Fast Ethernet or higher LAN port
4) Memory: 1 GB minimum; 2 GB or more recommended
5) Processor: 2 GHz or higher
6) Screen resolution: 1280 x 1024 recommended
Windows 7 Issues
If using a Windows 7 pc or laptop with CCA on it make sure you are aware of 2 things.
1) Turn off User Access Control, where basically the standard question is “Are you sure?”; this will pause the process when performing a reload of the UC via CCA.
2) Enable Telnet; this is off by default.
As a side note, make sure that Norton Firewall doesn’t enable itself when you disable the Windows Firewall and that it does not disable FTP.
Check CUE Operational Status and Prompt Check
UC540#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express x.x.x <-- factory load will likely be 7.0.3
CUE running on UC500
UC_500#service-module integrated-Service-Engine 0/0 session Trying 10.1.10.2, 2002 ... Open
User Access Verification
Username: cisco Password:*****
(use UC500 credentials (default is cisco/cisco) and hit enter a few times (its a console session being established)
Confirm you see:
se-10-1-10-1# <-- this is correct
If the prompt shows something else, your CUE may not be in a factory reset mode and CCA factory reset may not work. You can manually factory reset the CUE manually to get the prompt back to what is shown above as follows.
From the prompt (If its NOT as shown above), do the following
se-10-1-10-1# offline !!!WARNING!!!: If you are going offline to do a backup, it is recommended that you save the current running configuration using the 'write' command, prior to going to the offline state.
Putting the system offline will disable management interfaces.
Are you sure you want to go offline?[confirm]
se-10-1-10-1(offline)# restore factory
When it is done, you may have to do:
When complete (about 15 minutes) confirm the prompt. If it is still not correct, open a case with SBSC (1-866-606-1866)
Check CUE Interfaces status on IOS UC540#sh ip int brief Interface IP-Address OK? Method Status Protocol FastEthernet0/0 unassigned YES DHCP up down In0/0 10.1.10.2 YES TFTP up up ... Loopback0 10.1.10.2 YES NVRAM up up
UC540#sh interfaces int0/0 Integrated-Service-Engine0/0 is up, line protocol is up Hardware is PQII_PRO_UEC, address is 001c.58df.5ce1 (bia 001c.58df.5ce1) Description: cue is initialized with default IMAP group Interface is unnumbered. Using address of Loopback0 (10.1.10.2) MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec, reliability 255/255, txload 1/255, rxload 1/255 Encapsulation ARPA, loopback not set ARP type: ARPA, ARP Timeout 04:00:00 Last input 00:00:21, output 00:00:21, output hang never Last clearing of "show interface" counters never Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0 Queueing strategy: fifo Output queue: 0/40 (size/max) 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 0 bits/sec, 0 packets/sec 74689 packets input, 4592979 bytes, 0 no buffer Received 1453 broadcasts, 0 runts, 0 giants, 0 throttles 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored 0 input packets with dribble condition detected 34970 packets output, 9606377 bytes, 0 underruns 0 output errors, 0 collisions, 2 interface resets 0 unknown protocol drops 0 babbles, 0 late collision, 0 deferred 0 lost carrier, 0 no carrier 0 output buffer failures, 0 output buffers swapped out
se-10-1-10-1#sh ip route Main Routing Table: DEST GATE MASK IFACE 10.1.10.0 0.0.0.0 255.255.255.252 eth0 0.0.0.0 10.1.10.2 0.0.0.0 eth0
disable Dual NIC (usually Wireless) on your PC Insure DGW set correct:
C:\Documents and Settings\sdistef\Desktop>ipconfig /all
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