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Cisco Business Edition 3000 Documentation (aka BE3k Playbook)

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URL: http://cisco.com/go/be3kplaybook 

Please email ask-be3000-team@cisco.com if any of the links are broken.  

Announcement (24-Jan-2013):

Dear Partners, We listened to you and improved our documents. Please Click Here to view one-page announcement

Becoming a BE3000 Partner
DescriptionAudience
Ordering

       BE3000 Solution Guide
BE3000 Solution OverviewCisco Partners
Ordering Guide Guide to  ordering solution components Cisco Partners



Solution  Training

Day 1 Partner Technical Training

URL: http://cisco.com/go/sbu. Look for "

Cisco Unified Communications Manager Business Edition 3000 for Account Managers and Engineers.

Cisco  Partners

Day 2 Hands on Workshop 

Hands on workshop with lab notesCisco Partners
Profit Explorer Tool Tool  for partners to estimate profitability Cisco Partners
Video  Data Sheet Three minute video solution overview Partner  / Customer
Ordering a NFR KitNFR - Not for Resale Kit for DemosCisco Partners
BE 3000 Data SheetData sheet that details the product

Cisco Partners

Attendant Console CE Data SheetCE- Compact Edition. This is the Opertator Console available only with 3K

Cisco Partners




Sales and  Marketing from Partner to End-Customer
General Product Overviews

BE3000-SolnOverview-Customer-v1.pptxBE3000 Solution Presentation for partner to use with customerCustomer EBC
BE3000-SolnOverview-Partners-v1.pptxBE3000 Solution Presentation for partner sales teams Partner

BE3000-AAG-Brochure_Global.pdf

Leave-behind two- page BE3000 Brochure created for Global audienceCustomer 

BE3000-AAG-Brochure_for_Intelbras.pdf

Leave behind two- page BE3000 Brochure created for IntelbrasCustomer
Product  Overview

        Have you Outgrown your systemVideo that answers "Why BE3K?"
Why do you need an IP systemReason for Unified CommunicationsPartner / Customer
Case StudiesWhat other companies say about the BE3KPartner /  Customer
       Q&AFrequently asked questionsPartner / Customer



Competitive Information

Avaya Competitive  feature / pricing comparison matrixPartners 
Shoretel Guides for  positioning vs. key competitors Partners



Product  Positioning

Business Edition Portfolio AAG BE6000 and 3000 explained. Partners
Business Edition series data sheetBE6000 and BE3000 Comparative Data SheetPartners



Proposing  and Quoting

Ordering Guide SKUs / PID / Part nubmbers / LicensesPartners
BE3000 Installation Preparation Checklist and Resources Guide to gathering customer requirementsPartner  Engineer 
Quick  Pricing Tool (QPT ) Tool for generating a price quotePartners
Guided Solution SellingTool for generating BE3000 price quote - part of Cisco Commerce Workspace.  Follow this link and select Unified Communications from the Select a Solution tab.  (Requires login)Partners
Jabber Ordering ProcessProvides client positioning, ordering and deployment details for all BE3000 compliant Jabber clients.Partners & Partner Engineers

Deployment
Ordering

Switch Selection Guide for BE3000Helps Partner/End Customer decide right switch for deploymentPartner  Engineer / End Customer



Software Download

Software from Cisco.comCisco's Official download site. Partner Engineer
Country PacksDownload country packs from here. Partner Engineer



Product Documentation

BE3000 Installation Preparation Checklist and Resources Guide to gathering customer requirementsPartner  Engineer 
MCS 7890-C1 Appliance User Guide Basic physical installation and rack mounting of BE 3000Partner Engineer
BE3000 Administration Guide Detailed configuration guide Partner  Engineer
Release NotesFind out details about he latest release 8.6.4 Partner  Engineer

Software Compatibility Matrix

Compatibility Matrix defining supported Phones & GatewaysPartner Engineer
CUAC-CE Admin GuideAdmin Guide for Cisco Unified Attendant Console Compact Edition


Partner Engineer/ End Users
Smart  DesignsCisco Validated Solutions for SMB customers
Product Selection Guide
Helps Partner decide which system is right for your customerPartner  Engineer
Design Guide
Helps Partner Design right solution for End-CustomerPartner  Engineer
Implementation Guide
Step by step installation of basic single site BE3000 solutionPartner  Engineer
Adding SPA8800
SPA8800 as an FXO Analog Gateway for the BE3000Partner  Engineer
Adding ISR GatewayISR Gateway primarily as a CPE for SIP service providerPartner Engineer
       Multi-System BE3000Interconnect multiple BE3000 for distributed UC Solution

Partner Engineer

      Connect BE3000 to UCMConnecting BE3000 to Unified Communication ManagerPartner Engineer



Tech Tips

How to Generate CLI Commands for ISR 2901Configuration TIP for setting up PRI / T1 of ISR 2901Partner  Engineer
Cisco 79xx Phones- 2 Step Firmware Upgrade from 8.3(x) to 8.5(2)SR1 or laterTech tip shows you how to upgrade 7900 phonesPartner  Engineer
Cisco Unified IP Phone 6900 2 Step Firmware Upgrade from 8.5 (x) to 9.2(1)Tech tip shows you how to upgrade 6900 phonesPartner  Engineer



Jabber Config

Jabber for Windows Setup on BE3000 InstructionsHelps Partner/End Customer order and setup Jabber IM client for Windows. Could also be used as primer for Webex Connect integration.Partner  Engineer
Configuring Jabber for iPhoneShows you how to configure Jabber for iPhone with BE3000Partner Engineer
Configure WebEx Connect and Jabber Desktop for BE3000Shows you how to set up WebEx Connect once it has been provisioned and then configure the Jabber for Windows client.

Partner Engineer




End User Documentation

6900 User GuidesDetailed and "Reference Card Guides" for End UsersEnd User
6900 QRCPrintable Quick reference CardEnd User

7900 User Guides

Detailed and "Reference Card Guides" for End UsersEnd User

8900 User Guides

Detailed and "Reference Card Guides" for End UsersEnd User
Quick Reference CardsThese are printable cards that you make copies of and provide to End Users. Please find them for each specific model under the links above.End User
Jabber User GuidesVideo guides for Jabber clients.  (Content generally refers to Communications Manager / Unity, but is also relevant for BE3000 / WebEx Connect deployments)End User



Troubleshooting and Localization

BE 3000 TroubleshootingGuide  to troubleshooting common issues Partner Engineer



Beta Software

8.6.4 First Look SoftwareFirst look enables you to try out advanced features that we are working on. It lets you be the first to access these features. Click on the link and Choose "BE3000 first look" Partner Engineer