An integral part of the SBCS and CME family of products, Cisco Unified CallConnector for Microsoft Windows is a desktop solution integrated with Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express) that delivers easy-to-use call control, presence, and mobility features to end users, facilitating increased productivity and more effective communications. Cisco Unified CallConnector for Microsoft Windows uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to work smarter and faster..
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Cisco Unified CallConnector (UCC)
Installation & Troubleshooting Webinar
OVERVIEW The Cisco Unified CallConnector (UCC) Installation and Troubleshooting Webinar teaches the student how to install and troubleshoot Cisco Unified CallConnector deployments combined with Cisco Unified Communication Manager Express (CME) version 4.2 and higher. These sessions will cover UCC Personal, UCC Server and UCC Mobility. This training session will also provide an overview of the new ISR – UC bundles, which include licenses for the UCC Personal desk top client.
DATES & TIMES 07/23/2008 8:00AM - 12:00PM Pacific Time 07/30/2008 8:00AM - 12:00PM Pacific Time 08/06/2008 8:00AM - 12:00PM Pacific Time 08/13/2008 8:00AM - 12:00PM Pacific Time
Unified CallConnector Personal - (Features, Installation/Configuration, Demonstration and Troubleshooting)
Unified CallConnector Server - (Installation/Configuration, Configuration Demonstration, and Troubleshooting)
Unified CallConnector Mobility - (Features, Setting up SNR Rules, Configuration and Troubleshooting)
AGENDA Unified CallConnector Personal (One Hour and Thirty Minutes)
Overview of the Unified CallConnector
How to Order Unified CallConnector
Part Numbers and UC Bundles
CallConnector Personal Features
Installing the Unified CallConnector Client
Configuring Client for Personal and Server Modes
Demonstration of UCC Personal Features
Troubleshooting UCC Client Issues
Unified CallConnector Server (One Hour and Fifteen Minutes)
Unified CallConnector Features with Server
CME Configuration for UCC Server
Download, Install, and Register the Unified CallConnector Server
Configuring the Lines, Groups, and Users
Demonstration of UCC Server Administration
Troubleshooting UCC Server Issues
Unified CallConnector Mobility (One Hour and Fifteen Minutes)
Unified CallConnector Mobility Service Features
Setting up Single Number Reach Rules
CME Configuration for UCC Mobility Service
Troubleshooting UCC Mobility Service Issues
Who Should Attend Partner and Internal SEs who are responsible for Planning and Implementing Upgrades/Migrations of Cisco Unified Communications Manager Express, Cisco Unity Express, or the Cisco Smart Business Communication System
What You Need A computer, an internet connection, and Microsoft Internet Explorer Duration 4 Hours Class Size: Approximately 200 attendees per session
The Cisco Unified CallConnector (UCC) client provides a user the ability to integrate their desktop with their IP Phone.
When the Cisco Unified CallConnector client runs as a standalone client, it provides the user access to features such as quick search for contacts, click-to-dial functionality, highlight any number and click to dial, inbound popup with caller-id from Outlook and integration with Outlook contacts.
For a description of specific features available with the Cisco Unified CallConnector Client, click here:
The Cisco Unified CallConnector Server can support up to 10 CME systems with up to 250 users across multiple CME sites.
When the UCC client connects to a UCC server, it allows the user to have access to presence and location information and instant messaging capabilities. Additionally, it allows the user to view the call logs from Internet Explorer or Outlook. The call logs that can be viewed are: All calls, placed calls, missed calls, and received calls.
For a description of specific features available with the Cisco Unified CallConnector Server solution, click here:
The Cisco Unified CallConnector Mobility service is an add-on software that runs in conjunction with the UCC server. The UCC Mobility service software is required to run co-resident with the UCC Server.
Features include the following:
Single-number reach-Cisco Unified Communications Manager Express users can now provide a single phone number to their business contacts and be immediately connected to their business calls at the most convenient and available telephone.
Single voicemail box-If the user is unreachable at the specified single business number, Cisco Unified CallConnector Mobility will forward the call to voice mail, using the Cisco Unity Express.
User-customizable rules for routing-Cisco Unified CallConnector Mobility is fully integrated with the Cisco Unified CallConnector for Microsoft Office toolbars to allow users to set up rules based on availability and location to specify the reach numbers and routing for business calls.
Integration with presence status-Call-handling automation rules can be based on the presence status of the user; as the status changes, call-routing rules are triggered automatically. The Cisco Unified CallConnector for Microsoft Office allows users to change both availability (available, busy, away, or unavailable) and location (work, home, on the road, etc.), which can also set call-routing rules.
Device switching without interrupting calls-With Cisco Unified CallConnector Mobility, single-number-reach calls can be bridged on the IP phone to allow mobile workers to continue the call after they arrive at the office and take advantage of speakerphone or other IP phone services. The call can be continued at either device without interruption, and users can use the best available IP phone or mobile device.
The Cisco Unified CallConnector Mobility service allows a user using a UCC client to have access to SNR capabilities. The user can configure conditional rules based on date, time of day, location, and presence to route calls to up to 4 destinations simultaneously.
The Cisco Unified CallConnector Mobility service also allows a user to have access to advance mid-call features. The mid-call features allow a user to transfer a call to voicemail or IP Phone, park a call, and also set up a conference.
In addition to having access to mid-call features, the UCC user can have access to Dial-in System Access (DISA) features. The DISA features allows users to remotely make business calls that appear to be initiated from the company, to set up conferences, and to change presence and location information dynamically while on the phone.
For a description of specific features available with the Cisco Unified CallConnector Mobility solution, click here:
The Cisco Unified CallConnector Solution is comprised of 3 software solutions which work together to provide desktop integration with telephony service, presence and location information, instant messaging, calls logs and mobility with Single Number Reach (SNR).
Does Cisco Unified CallConnector integrate with Cisco Communications Manager?
At this time, there are no plans to integrate UCC with Communications Manager – it only integrates with Cisco Communications Manager Express.
Which licenses do I have to buy for Cisco Unified CallConnector?
SW-UCC-CME= is the top level SKU, of which quantity of 1 should be ordered. This SKU is a zero dollar lead SKU.
SW-UCC-CLIENT-1, SW-UCC-SERVER and SW-UCC-MOBILITY are options under SW-UCC-CME. All three of these items need to be included as order options to support a complete mobility solution. Of course, the number of SW-UCC-CLIENT-1 items that are specified should reflect the number of users, as one client is needed per user.
Does Cisco UCC work with CUPS?
Cisco Unified CallConnector Personal does not work with CUPS and won't support any type of integration with CUPS currently.
Is the Cisco UCC Client supported in a Mac OS X environment?
We don’t have mac version of the UCC client at this time. We are looking at a browser client for Mac and PC down the road, but won’t be for many months at this point.
Can you use both Cisco UCC for Microsoft Windows and Cisco Unified CallConnector for Microsoft/Salesforce.com CRM simultaneously?
Presently you can only use 1 of the applications at any given time to integrate your Cisco IP Phone with your PC.
Can you use run Cisco UCC Client with Cisco IP Communicator?
Yes. The Cisco UCC Client can be integrated with a hard phone or soft phone at the CME Site or at a remote site.
What are the PC requirements for Cisco UCC Personal and Server/Mobility versions?
Does Cisco UCC work in a Citrix or terminal service environment
No. Cisco Unified CallConnector is not presently supported in either a Citrix or terminal service environment.
Does the UCC client work with extension mobility on CME?
No. The UCC client does not work with extension mobility.
The UCC Client does work with extension mobility. However, the phone credentials that have to configured as the actual usesrname and password are the credentials of the profile that's active on the phone when using the the UCC client.
Does Cisco UCC work with all Cisco phones?
Cisco UCC works with all SCCP phones except for the CP52X phones. Cisco UCC does not work with Cisco SIP phones.
As of Cisco Unified CallConnector version 1.4, the following languages are supported.
Cisco Unified CallConnector 1.4 Localization
The attached presentation provides detailed information on how to order Cisco Unified CallConnector:
Cisco Unified CallConnector Client
The Cisco Unified CallConnector (UCC) Client provides a tool to integrate your desktop with your telephony. The following document provides details on how to install and set up your UCC client on your desktop.
Use the following link to help troubleshoot Cisco Unified CallConnector related issues. The current guide has troubleshooting steps for the Cisco Unified CallConnector client. An updated troubleshooting guide will be provided for the Cisco Unified CallConnector Server and Mobility Service in the future.
In order to use mid-call and DISA features available with the Cisco Unified CallConnector Mobility solution, a system administrator needs to enable hardware conferencing on the CME. The following application note describes how to enable hardware conferencing on a CME system.
One of the configuration requirements on CME for UCC Server/Mobility integration is to configure radius authentication. The radius messages are sent from CME to the radius server (UCC Server) to update phone status. The following is a sample configuration for the CLI:
aaa group server radius uccserver
server 192.168.10.254 auth-port 1645 acct-port 1646
aaa accounting update newinfo
aaa accounting connection h323 start-stop broadcast group uccserver
The UCC Server has an IP Address of 192.168.10.254
The "acct-port 1646" needs to mirror what is configured on the UCC Server
The radius-server key - "key cisco" needs to match the key configured on the UCC server
If you have multiple interfaces (configured with IP addresses) on your CME, you need to specify the interface from which the radius messages will be sent. In the example above, the radius messages will be sourced from Gigabit 0/0.
Cisco Unified CallConnector Technical White Papers
Cisco Unified CallConnector Server Technical White paper The following Technical White Paper is a configuration guide that outlines how to integrate a single Cisco Unified CallConnector Server (without mobility) with multiple UC500 systems to provide presence, location, and instant messaging across multiple UC500 sites.
Cisco Unified CallConnector Mobility Technical White Paper The following Technical White Paper is a configuration guide that outlines how to integrate a single Cisco Unified CallConnector Server/Mobility solution with multiple UC500 systems to provide presence, location and mobility functionality across multiple UC500 sites.
Cisco Unified Call Connector Client Install - This Tutorial VoD details how to setup and install a UCC client. The VOD also covers how to use some of the features available with UCC client such as click-to-dial, magic wan and inbound screen pop-up.
Cisco Unified Call Connector Client Server Mode - This Tutorial VoD details how to setup and install a UCC client to operate with a UCC server. It highlights some of the features available to the UCC client when operating with a UCC server, such as having access to IM, presence, and call logs.
Cisco Unified Call Connector Mobility Solution - This Tutorial covers the Cisco Unified CallConnector Mobility solution. The Cisco Unified CallConnector Mobility solution enables small businesses to have a mobility solution for their employees. Some highlights of the solution include Single Number Reach (SNR) functionality, presence and location status across multiple sites, and the ability to make business calls remotely. The solution increases mobility for the workforce while reducing missed opportunities with a Single Number Reach number.
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