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Cisco Unified CallConnector for Microsoft Windows

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Overview

Cisco Unified CallConnector for Microsoft Windows is a desktop solution integrated with Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express) that delivers easy-to-use call control, presence, and mobility features to end users, facilitating increased productivity and more effective communications. Cisco Unified CallConnector for Microsoft Windows uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to work smarter and faster..

Cisco Unified CallConnector Client

The Cisco Unified CallConnector (UCC) client provides a user the ability to integrate their desktop with their IP Phone.

  • When the Cisco Unified CallConnector client runs as a standalone client, it provides the user access to features such as quick search for contacts, click-to-dial functionality, highlight any number and click to dial, inbound popup with caller-id from Outlook and integration with Outlook contacts.

For a description of specific features available with the Cisco Unified CallConnector Client, click here:

Cisco Unified CallConnector Server

The Cisco Unified CallConnector Server can support up to 10 CME systems with up to 250 users across multiple CME sites.

  • When the UCC client connects to a UCC server, it allows the user to have access to presence and location information and instant messaging capabilities.  Additionally, it allows the user to view the call logs from Internet Explorer or Outlook.  The call logs that can be viewed are:  All calls, placed calls, missed calls, and received calls.

Contacts.jpg

Status3.jpg

For a description of specific features available with the Cisco Unified CallConnector Server solution, click here:

Cisco Unified CallConnector Mobility Server

The Cisco Unified CallConnector Mobility Server is an add-on software that runs in conjunction with the UCC server.  The UCC Mobility Server software is required to run co-resident with the UCC Server.

Features include the following:

  • Single-number reach-Cisco Unified Communications Manager Express users can now provide a single phone number to their business contacts and be immediately connected to their business calls at the most convenient and available telephone.

  • Single voicemail box-If the user is unreachable at the specified single business number, Cisco Unified CallConnector Mobility will forward the call to voice mail, using the Cisco Unity Express.

  • User-customizable rules for routing-Cisco Unified CallConnector Mobility is fully integrated with the Cisco Unified CallConnector for Microsoft Office toolbars to allow users to set up rules based on availability and location to specify the reach numbers and routing for business calls.

  • Integration with presence status-Call-handling automation rules can be based on the presence status of the user; as the status changes, call-routing rules are triggered automatically. The Cisco Unified CallConnector for Microsoft Office allows users to change both availability (available, busy, away, or unavailable) and location (work, home, on the road, etc.), which can also set call-routing rules.

  • Device switching without interrupting calls-With Cisco Unified CallConnector Mobility, single-number-reach calls can be bridged on the IP phone to allow mobile workers to continue the call after they arrive at the office and take advantage of speakerphone or other IP phone services. The call can be continued at either device without interruption, and users can use the best available IP phone or mobile device.

  • The Cisco Unified CallConnector Mobility service allows a user using a UCC client to have access to SNR capabilities.  The user can configure conditional rules based on date, time of day, location, and presence to route calls to up to 4 destinations simultaneously.

  • The Cisco Unified CallConnector Mobility service also allows a user to have access to advance mid-call features. The mid-call features allow a user to transfer a call to voicemail or IP Phone, park a call, and also set up a conference.

  • In addition to having access to mid-call features, the UCC user can have access to Dial-in System Access (DISA) features.  The DISA features allows users to remotely make business calls that appear to be initiated from the company, to set up conferences, and to change presence and location information dynamically while on the phone.

For a description of specific features available with the Cisco Unified CallConnector Mobility solution, click here:

Cisco Unified CallConnector for Microsoft Windows Release Notes

Release Notes for Cisco Unified CallConnector for Microsoft Windows can be found here.

Benefits

Making Communications More Effective

Simplify communications and facilitate collaboration with the easy-to-use interface of Cisco Unified CallConnector for Microsoft Windows. With this desktop application, you can communicate virtually anytime, from anywhere, and can easily escalate methods for more effective communications.

An integral part of the Cisco Unified Communications System, Cisco Unified CallConnector for Microsoft Windows:

  • Is integrated with Cisco Unified Communications Manager Express to deliver easy-to-use call control and presence features that can increase productivity and enhance communications
  • Uses toolbars within common applications like Microsoft Outlook and Internet Explorer, providing transparent desktop integration and new and easy ways to work smarter and faster

Intuitive and flexible, Cisco Unified CallConnector for Microsoft Windows enables you to:

  • Connect with colleagues on the first try by knowing beforehand whether they are available and how they prefer to be reached
  • Streamline communications with easy-to-use features such as finding contacts and quick dialing to start a call, an e-mail, or instant message
  • Use your PC to place or receive calls on your Cisco Unified IP phone
  • Get answers fast, collaborate in real-time, and respond quickly to customer needs
  • Stay in touch at the office, in transit, or at a remote location

Product Literature

Case Studies

(All Cisco Unified CallConnectors Case Studies)

Trade Show Management Firm Increases Responsiveness (PDF - 200 KB)

Data Sheets

(All Cisco Unified CallConnectors Data Sheets)

Cisco Unified CallConnector for Microsoft Windows

White Papers

(All Cisco Unified CallConnectors White Papers)

Cisco and Microsoft Collaboration in Unified Communications

Comments
dtbullock
Beginner

Is there a way to automate the installation and configuration of the CallConnector for Windows client?  For example, by making the installer run with command-line switches as a domain login script, or putting all the required values into the users' registry hive?  It's rather a chore setting up a score of client installations!