on 11-24-2008 01:40 AM
Increase productivity and customer satisfaction with your small or medium-sized business (SMB) by getting access to vital customer information when it's needed. Cisco Unified CallConnector for Salesforce.com integrates the Cisco Unified Communications system for SMBs with the salesforce.com on-demand customer relationship management (CRM) services.
The following are some of the features and benefits of this easy-to-use, integrated solution:
Cisco Unified CallConnector for Salesforce.com Flash Demo
Learn how to integrate unified communications with CRM and improve productivity and customer satisfaction.
Learn more about Cisco Unified CallConnector for Salesforce.com
This product is free with any UC520? Really? Where's the documentation? Does the box allow for screen pops by accessing a database online?
The Cisco Unified CallConnector for Salesforce.com (UCC for Salesforce.com) is a free business application connector that integrates Salesforce.com with Cisco Unified Communications platforms, specifically:
* Cisco Unified Communications Manager Express (UC520 and ISR)
* Free Download for partners and customers with Cisco.com login account
The software enables desktop productivity tools for the end user:
* Click to dial
* Call tracking
* Screen pops
Links and Resources
http://www.cisco.com/go/salesforce
http://www.cisco.com/web/partners/sell/technology/ipc/integrated-solutions/salesforce.html
http://www.cisco.com/en/US/products/ps9117/index.html
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps9117/data_sheet_c78-457337.html
Thanks, however...how do the screen pops work? If a customer within the salesforce program calls my phone, the relevant data on that customer will pop up if I so choose, correct? How does that work? Is there documentation explaining this?
Jennifer's post has all relevant links to documentation resources.
Thanks,
Marcos
Does UCC for SFDC work with CUPC?
These two apps are different, CUPC is for CM, not CME on ISR or UC500. CUPC is a SIP/JTAPI based application. UCC for SFDC is TAPI based, and should not be used at the same time.
As to how does the screen pop work, the UCC for SFDC is a Salesforce developers add on, using the SFDC toolkit. The CallConnector widget gets the phone number from the call control, CME/ISR or CME/UC500 or CM via TAPI, then the phone number is passed to SFDC looking up in number fields for a match. If found then the record of the matching customer is displayed. In addition a new event record for inbound and outbound calls is created.
Hope this helps,
Ron Lewis
Cisco
Ron, can you direct me to the product manager for the Salesforce.com UCC at Cisco? I am working with Fidelus, a large Cisco VAR and need to ask a few questions about the roadmap, etc. for the UCC and TSP listener.
Thanks.
jc
Jon Cline
Hello,
Does this application work with CAD with UCCX? Looking for a feature to use Salesforce with CAD to be able to click to dail.
Thanks
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