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Debug and syslog Messages from the SPA3xx, SPA5xxG, SPA9xx, & WIP310 IP Phones
In order to capture debug and syslog messages from your SPA3xx, SPA5xxG, SPA9xx, and WIP310 IP phones you need to enable debug and or syslog and either have a syslog server on your network or Wireshark running. [Wireshark will display debug/syslog messages with the "syslog" output filter].
Here is a link to a document describing using syslog.
Turn on debugging and or syslog messaging on your phone as follows
[You don't need both debug and syslog, debug is sufficient if you are capturing data for support]:
1. Determine the IP address of your syslog server
c:\ ipconfig /all [Windows]
$ ifconfig -a [UNIX]
For this example, assume a syslog server IP address of 192.168.0.200
2. Configure your phone by directing your browser to:
3a.Enable Debug Messages by editing the following fields:
i. Phone's web-ui > System tab > Optional Network Configuration > Debug Server: <IP address of syslog server> Example: 192.168.0.200 [if you are capturing with Wireshark, you do not need to use a valid syslog server's IP address, any "fake" address can be used, example 10.0.0.1]
ii. Phone's web-ui > System tab > Optional Network Configuration > Debug Level: 3
iii. Phone's web-ui > Ext N > SIP Settings > SIP Debug Option: full
3b. Enable Syslog Messages by editing the following: [step 3b is not needed if you have enabled Debug]
Phone's web-ui > System tab > Optional Network Configuration > Syslog Server: <IP address of syslog server> Example: 192.168.0.200
4. Scroll down and click Submit All Changes
The Phone will reboot and send all debug / syslog messages to the specified IP address of the syslog server.
[Don't forget to make sure that your syslog server is running and that its IP address is what you configured on the phone.]
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