Overview
This page provides links to all documentation relating to the various components of the Smart Business Communications System version 1.1. Please see the Solutions Page for specific product / component release information.
End User Documentation
End User Quick Reference Cards
Two sided documents that are generally printed and folded to provide a ready reference to users of the UC500 system.
- UC500 Telephony and Messaging System Quick Reference Cards provide a summary of the information included in the IP Phone, Voice Mail Telephony User Interface and Voice Mail Graphical User Interface quick reference cards in a single two sided document. Use either of these documents, or the separate product quick reference cards below as required.
- UC500 System Quick Reference Card - Print and Fold verison A4 Letter
- UC500 System Quick Reference Card - Screen View version A4 Letter
- IP Phone Quick Reference Cards Translated Versions
- 7985G - Included in the User Guide, see below
- 7975G
- 7970G/7971G-GE
- 7945G/7965G
- 7942G/7962G
- 7905G, 7906G, 7911G, 7912G, 7940G, 7941G, 7960G, 7961G
- 7936
- 7935
- 7931G
- 7921G
- 7914
- 521G/524G
- 3951
- 3911
- Voice Mail Quick Reference Card (Telephony User Interface)
- Voice Mail Quick Reference Card (IP Phone Graphical User Interface - Voiceview Express)
- Unified CallConnector Client version 1.4 Quick Reference Guide - PDF
- Unified CallConnector Mobility Service version 1.4 Quick Reference Guide - PDF
- Nokia Intellisync Call Connect Client Quick Start Guide
Multimedia IP Phone End User Tutorials
On-line multimedia training tools for IP Phones. Please note that some features may not be available on UC500 / Unified Communications Express systems.
End User Product Guides
Detailed product guides for end users of the UC500 system.
- IP Phone Feature Guide - An overview of features supported by the IP Phone range of products. Note: Specific feature availability will depend on IP Phone model and system configuration.
- IP Phone User Guides:
- 7985G Note: This guide is not specifically written for use with the UC500, some functionality may differ slightly.
- 7975G
- 7970G/7971G-GE
- 7945G/7965G
- 7942G/7962G
- 7905G, 7906G, 7911G, 7912G, 7940G, 7941G, 7960G, 7961G
- 7936Using external microphones with the 7936
- 7931G
- 7921G7921G Accessory Guide
- 7914
- 521G/524G500 Series Wall Mount
- 3951
- 3911
- Cisco IP Communicator User Guide
- Video Telephony Advantage User Guide
- Voice Mail (Cisco Unity Express 3.0) User Guide
- Unified CallConnector version 1.4 for Microsoft Office User Guide
- Cisco VPN Client User GuidesWindowsMac OS XLinux & Solaris
- Nokia Intellisync Call Connect Client User Guide
Product Installation and Administration Guides
Guides for System Administrators and Installation Engineers.
Product Installation and Quick Start Guides
- Smart Business Communications SystemLocalised Versions may be found here
- SBCS Feature Configuration Guide using Cisco Configuration Assistant 1.5/1.6
- Cisco Configuration Assistant version 1.5 (Also good for version 1.6) - PDF
- SBCS Network Readiness Checklist (doc)
- SBCS Network Readiness Checklist Worksheet (xls)
- Unified Communications 500 Series - PDF
- Cisco Catalyst Express 520 Switches - PDF
- Cisco 526 Wireless Express Mobility Controller - PDF
- Cisco 521 Wireless Express Access Point - PDF
- Cisco 871 Router Installation Guide - PDF
- ATA186 Telephone Adaptor
- Cisco Monitor Director
- Cisco Monitor Manager
Product Design and Administation Guides
- SBCS version 1.1 System Design Guide
- SBCS version 1.1 System Step by Step Implementation Guide
- SBCS Teleworker Setup Guide
- Cisco Unity Express User Web Interface Guide
- Cisco Unity Express Web Interface (GUI) Administrator Guide
- Unified CallConnector Server version 1.4 Administrator Guide
- Unified CallConnector Troubleshooting Guide
- Unified CallConnector Mobility Service Administrator Guide
- Unified CallConnector for Microsoft Dynamics CRM 3.0 Installation and Configuration Guide - PDF
- Unified CallConnector for Salesforce.com Installation and User Guide
- ATA186 Administration Guide
- Cisco VPN Client Administrator Guide
- Nokia Intellisync Call Connect Client Deployment Guide
- 7921_Phones_in_SBCS_Environment_Configuration_Guide
- Voice over Wireless LAN Design Guide (Not SBCS Specific)
- Enterprise Mobility Design Guide (Not SBCS Specific)
Advanced System Administration Guides
The following guides require access to and use of system command line interfaces. In general, Cisco Configuration Agent should be used to configure the UC500. Some more advanced features may, however, require the use of the following guides - please seek assistance before using the command line interface if you are unsure.
- Communications Manager Express
- Unified Communications Manager Express System Administrator Guide
- Configuring FXS port supplementary services
- Fax Gateway Configuration Guide
- B-ACD Configuration ExampleIOS B-ACD Config Guide
- Cisco Unity Express
- Cisco Unity Express 3.0 Install & Upgrade Guide
- Cisco Unity Express 3.0 Voice Mail and Auto Attendant Administrator Guide
- SBCS Wireless Telephony using the 7921G IP Phone Configuration Guide
- IOS Security Configuration for Firewall and VPN
- IOS Quality of Service Configuration Guide
Command References
The following command references should be used with the advanced administrator guides listed above. Please seek assistance before using system command line interfaces if you are unfamiliar with them.
- Unified Communications Manager Express Command Reference for version 4.2
- Cisco Unity Express Command Reference for version 3.0
Release Notes
Release Notes for selected products
- SBCS Release 1.1
- Cisco Configuration Assistant
- Unified Communications 500 Series
- 7900 Series IP Phones - Select your model from the drop down and select the desired SCCP release
- 500 Series IP Phones (Coming Soon)
- 3900 Series IP Phones
- ATA186
- IP Communicator
- Catalyst Express 520 Series Ethernet Switches
- Wireless LAN Controller 526 and Lightweight Access Point 521
- AP521 Autonomous Wireless Access Point
- Cisco VPN Client Release 5.0 XP/VistaRelease 4.9 Mac OS XRelease 4.8 XP/OS X/Linux
- Nokia Intellisync Call Connect Client v1.1.1
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