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Dongle Support on the RV320 and RV325 Dual Gigabit WAN VPN Routers

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Article ID:5008

Dongle Support on the RV320 and RV325 Dual Gigabit WAN VPN Routers

Objective

The RV320 and RV325 Dual Gigabit WAN VPN Routers are the recommended choice for any network wherein performance, security, reliability, and adaptability are priorities. The RV320 and RV325 support dual Wide Area Network (WAN) connection to deliver high performance by using load balancing and business continuity for dual Internet Service Provider (ISP). In addition, the routers also offer dual Universal Serial Bus (USB) ports to support connectivity to a 3G or 4G USB modem or flash drive. When a supported 3G or 4G USB modem is connected to the USB port, the router can fail over to the 3G or 4G connection in the event of a WAN connectivity failure.

This article lists the 3G and 4G USB dongles supported by the routers as well as the troubleshooting steps in case a particular 3G or 4G dongle is not working with the RV320 or RV325 Router.

Note: While trying to accommodate support for most of the current 3G and 4G dongles advertised by the Service Providers in different parts of the world, it may not be possible to support every 3G and 4G USB dongle. If the list does not contain any dongle supported for your geographic location, contact the Cisco Support Team or send us an email at dongle_support@cisco.com. Resource permitting, Cisco will try to support the dongle in future firmware releases.

Applicable Devices

  • RV320
  • RV325

Software Version

  • 1.3.2.02

Supported 3G and 4G USB Dongles

Service Provider

Manufacturer

USB Model

Technology

 

Huawei

E3372h-153

4G LTE

T-Mobile

Huawei

E3276s-151*

4G LTE

 

Huawei

E3272

4G LTE

AT&T, Telstra

Netgear (Sierra Wireless)

AirCard 340U (AT&T Beam)

4G LTE

Telstra

Netgear (Sierra Wireless)

AirCard 320U

4G LTE

Verizon

Novatel

U620L

4G LTE

 

ZTE

MF825A

4G LTE

 

ZTE

MF821D

4G LTE

 

DLink

DWM-157

4G

UK

Huawei

E1550

3G

 

Huawei

E1553

3G

 

Huawei

E156G

3G

 

Huawei

E161

3G

 

Huawei

E169

3G

 

Huawei

E169u

3G

 

Huawei

E172

3G

 

Huawei

E173

3G

 

Huawei

E1731

3G

 

Huawei

Huawei

E173s

3G

 

Huawei

E1750

3G

 

Huawei

E176

3G

 

Huawei

E180

3G

 

Huawei

E353s

3G

 

Huawei

EC122

3G

 

Huawei

EC1260

3G

 

Huawei

EC156

3G

 

ZTE

AC2746

3G

 

ZTE

K3770-Z

3G

 

ZTE

MF190 (Variant)

3G

 

ZTE

MF628

3G

 

ZTE

MF651

3G

*Available in Beta Software Support

Troubleshoot 3G and 4G USB Dongle Connectivity

In case a particular 3G or 4G USB dongle is not working with the Cisco RV320 or RV325 Router, follow the steps below to troubleshoot the connectivity and contact the Cisco Support team if you need further assistance.

Gather the following information prior to contacting Cisco for support:

  • RV320 or RV325 Serial Number
  • 3G or 4G USB Dongle Model
  • 3G or 4G USB Dongle Manufacturer
  • 3G or 4G USB Dongle Firmware or Driver version
  • Supported technology (3G or 4G)
  • Service Provider
  • Country
  • IP Address Mode — Dynamic Host Configuration Protocol (DHCP) or Point-to-Point Protocol (PPP)
  • Internet Service Provider (ISP) Credentials — Dial #, Access Point Name (APN), Username, and Password to access 3G or 4G service

Frequently Asked Questions

1. I have an existing 3G/4G USB dongle that is not recognized by the router. What should I do?

Check the 3G/4G USB dongle Support Matrix for RV320 and RV325 Router to see if your USB dongle is in the supported list. If not, find an alternate USB dongle from the list that is supported by your ISP.

2. My router recognized the 3G/4G USB dongle, yet I do not get an IP address. What should I do?

Make sure that all the ISP-related credentials (Dial #, APN, Username, and Password) are properly entered into the router. Also, check with the ISP to ensure that your 3G or 4G USB dongle is supported and is provisioned.

3. My 3G/4G USB dongle is not in the supported list. What should I do?

If there is an alternate 3G/4G USB dongle on the list that is supported by your ISP, you may use that USB dongle. If not, email dongle_support@cisco.com. Resource permitting, Cisco will try to support the 3G or 4G USB dongle in future firmware releases.

4. I have a 3G/4G USB dongle that is in the supported list. Can I use it with any Service Provider?

While the router may recognize the 3G or 4G USB dongle, the Internet connectivity through the dongle depends upon your ISP support for the 3G or 4G USB dongle. You may need to check with your ISP to ensure that your 3G or 4G USB dongle is supported before using it with the RV320 or RV325 Router.

5. I have a 3G/4G USB dongle that is in the supported list, but is not recognized by the router. What should I do?

The 3G or 4G USB dongles are typically supported by specific driver versions on the dongle. If the driver version of the USB dongle is different from what is supported by the router, the 3G or 4G USB dongle may or may not work with the RV320 or RV325 Router. Report the issue to the Cisco Support team.