Showing results for 
Search instead for 
Did you mean: 

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

First Look Labs Version 1.4


The following lab guide offers step-by-step instructions on how to configure the Unified Communications 500 System (UC500) using a base topology.

The different tasks are collaborative and assume that several PODs have been set up simultaneously. However, some exercises can still be completed individually.

Each lab section follows a logical sequence, but is independent from the others, with the exception of Lab 1 (Plug and Play), which is a prerequisite for the successful completion of the subsequent exercises.

Here is a short description of each lab:

Lab 1 – Plug and Play: Learn how the UC500 implements automatic phone resgitration and configuration.

Lab 2 – PBX Mode: Learn how to implement PBX mode and what features are available for it.

Lab 3 – Auto Attendant: Learn how the Cisco Unity Express (CUE) Automatic Attendant is configured.

Lab 4 – Advance Features: Learn how to configure Conferencing, Intercom, Hunt Groups, etc.

Lab 5 – VoiceView Express and IMAP: Learn how to integrate the UC500 with an email client using IMAP and how to configure VoiceView Express, for checking voicemail using the IP Phone menus.

Lab 6 – Basic Automatic Call Distribution: Learn how to implement Call Center features using B-ACD Scripts.

Lab 7A – Security: Firewall configuration for UC500

Lab 7B – Wireless Mobile Voice: Deploying the 792X WiFi IP Phone

Lab 7C – Wireless Voice: Deploying the SPA525 IP Phone in wireless mode and adding AP521 Access Point.

Labs 8A and 8B cover Multisite Data using IPsec and multisite voice (no IPsec)

Appendixes A, B, C, D, E and F cover miscellaneous voice and data features, as well as system operation