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How to Create broadcast hunt groups in Communications Manager Express

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From: ttrentler

How to Create broadcast hunt groups in Communications Manager Express

CME supports three types of hunt groups out of the box.

  • Sequential hunt groups—Ephone DNs always ring in same order.
  • Peer hunt groups—Ephone DN's ring in a circular order picking up from the last DN that did not ring.
  • Longest-idle hunt group—Longest Idle DN gets the next hunt group call.

    Some users desire a hunt group that rings on all phones at once.  In the full blown CallManager world this is referred to as a "broadcast hunt group".

    To make CallManager Express emulate this broadcast hunting we can use Overlay DNs.

    Lets say our help desk has extension 4357( 4357 spells help on a phone touchpad)

    Plar to extension 4357 from your fxo ports.

    Overlay extension 4357 on to multiple phones

    ephone-dn 6 dual
    number 4357
    huntstop channel
    no huntstop

    ephone-dn 7 dual
    number 4357
    huntstop channel
    pref 1

    ephone 1
    button 1o6,7

    ephone 2
    button 1o6,7