Showing results for 
Search instead for 
Did you mean: 

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

IAD880 Tips for OnPlus


Read this section for important information about limitations and caveats that apply to Cisco OnPlus Portal device feature support as related to IAD880.

Portal Feature


The Cisco 800 Series IADs must have CDP enabled in order to be discovered by the OnPlus Agent device.

If you use Cisco CP or Cisco CP Express to configure your router, it is very likely that CDP is disabled since this is the recommended configuration. If CDP is disabled, your 800 series router will show up in the Topology as an unknown device.

Open the Device Information window for the device, select the Credentials tab, click Device Driver, and select the Cisco 800 Series. If CDP is enabled the device will be discovered properly.

Access/Device Information

Regardless of whether your credentials are provided, you will discover the device's MAC address and IP address.

If the IAD800 series router has SSH access, and Level 15 credentials are entered under Credentials > Login and Credentials > Enable in the Device Information window on the portal, the device information collected will include Serial Number, PID/VID, device type, model name, and description. In addition, the device's ARP and CAM tables will be used to discover additional devices.

Device Configuration Backup and Restore

The backup of an IAD800 series router consist solely of storing a copy of the startup-config file. Other elements, such as users defined in the AAA database, are not backed up.

To restore the configuration, the saved file is copied to startup-config, and the router device is rebooted, loading the new configuration.

Backup and restore both require device access credentials (login and enable access).

Upgrade Firmware

The firmware for the Cisco IAD800 routers is not included in the feature pack. The portal will not automatically detect when firmware needs to be updated.. To upgrade firmware, make sure that you have entered Level 15 login credentials and password. Download the firmware load from and upload it to the device through the portal while logged in as an agent.

Remote Access

The normal web access will not work. If you have CP Express loaded on the router, it will try and load that program up and run it. CP Express is a Java program and does not work properly through the http tunnel that is being created.

Remote access is possible with one of the following methods using a generic tunnel:

• •

To get a CLI prompt, use port 22. Once the tunnel is opened, copy the link into your SSH program and make the connection.

To get a http access, use port 80 and once the tunnel is opened then copy the link into a new browser tab and point it to this url http://<ip addr link with port>/exec

Note: Cisco OnPlus Service was tested with the 887 and 888 models, with feature support expected to apply to all other models in the series.