Showing results for 
Search instead for 
Did you mean: 

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

ISR870 Tips For OnPlus


Read this section for important information about limitations and caveats that apply to Cisco OnPlus Portal device feature support as it related to ISR870.

Portal Feature

Cisco 800 Series ISRs must have CDP enabled in order to be discovered by the OnPlus Agent device.

If you use Cisco CP or Cisco CP Express to configure your router, it is very likely that CDP is disabled, since this is the recommended configuration. If CDP is disabled, the 800 Series router will show up in the Topology as an Unknown Device.

Open the Device Information window for the device, select the Credentials tab, click Device Driver, and select the Cisco 800 Series. If CDP is enabled, the device will be discovered properly.

Access/Device Information

Regardless of whether your credentials are provided, you will discover the device's MAC address and IP address.

If the 800 series ISR has SSH access, and Level 15 credentials are entered under Credentials > Login and Credentials > Enable in the Device Information window on the portal, the device information collected will include Serial Number, PID/VID, device type, model name, and description. In addition, the device's ARP and CAM tables will be used to discover additional devices.

Device Configuration Backup and Restore

The backup of an 800 Series ISR consists solely of storing a copy of the startup-config file. Other elements, such as users defined in the AAA database, are not backed up.

To restore the configuration, the saved file is copied to startup-config, and the ASA is rebooted, loading the new configuration.

Backup and restore both require device access credentials (login and enable access).

Upgrade Firmware

If the 800 series router has defined a boot load with the boot system command, firmware updates are not done. This is based on the notion that if an administrator has defined a specific load intended for this device, it would be a bad idea for the OnPlus Agent to override his wishes. This is likely to be true for all IOS devices.

Remote Access

Remote access is possible with the following method using a generic tunnel:

To get a CLI prompt, use port 22. Once the tunnel is opened, copy the link into your SSH program and make the connection.

Remote access using Cisco CP Express via a tunnel does not work.

Note: Cisco OnPlus Service was tested with the 871 and 877 models, with feature support expected to apply to all other models in the series.