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Jabber Video: I am seeing a message to update my graphics driver. What should I do?


If you see the following message when you try to run Cisco Jabber Video for TelePresence on a Windows computer, do the following steps in order. Try to run Jabber Video after completing each step. You can stop if Jabber Video runs successfully.


  • On your computer, run Windows Update. Make sure that you have optional drivers selected. Your system may not view the graphics driver as a required update.
  • If running Windows Update does not solve the problem, this means that the graphics card/driver manufacturer didn’t post the latest update to the Microsoft website. Go to the manufacturer’s website for your computer to see if a custom version of the driver is available for your computer. If so, download and install the driver directly from the computer manufacturer’s website.
  • If you do not find a custom driver on your computer manufacturer’s website, go to the website for the manufacturer of your computer’s graphics card/driver, and download and install the current version directly from the that website. Common graphics card manufacturers include ATI, NVIDIA, and Intel.
  • If you still see the error message, send an email to Be sure to include details about your both your computer system (make, model, operating system, etc.) and your graphics card (make, model, etc.).
John Faltys

Escalation link in the email above, does not work anymore.  I have a dxdiag for the Dell Inspiron 1545 that is having this issue.  We have been running Movi/Jabber for a couple of years up to 4.2 without a problem.  I see no where in the release notes for 4.3 or 4.4 that something has changed regarding display requirements, etc.