If you see the following message when you try to run Cisco Jabber Video for TelePresence on a Windows computer, do the following steps in order. Try to run Jabber Video after completing each step. You can stop if Jabber Video runs successfully.
- On your computer, run Windows Update. Make sure that you have optional drivers selected. Your system may not view the graphics driver as a required update.
- If running Windows Update does not solve the problem, this means that the graphics card/driver manufacturer didn’t post the latest update to the Microsoft website. Go to the manufacturer’s website for your computer to see if a custom version of the driver is available for your computer. If so, download and install the driver directly from the computer manufacturer’s website.
- If you do not find a custom driver on your computer manufacturer’s website, go to the website for the manufacturer of your computer’s graphics card/driver, and download and install the current version directly from the that website. Common graphics card manufacturers include ATI, NVIDIA, and Intel.
- If you still see the error message, send an email to tsbu-escalation-oslo@cisco.com. Be sure to include details about your both your computer system (make, model, operating system, etc.) and your graphics card (make, model, etc.).
