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Now Available - CCA 2.2(5)


The Cisco Configuration Assistant( CCA) team is pleased to announce the availability of the latest release - CCA version 2.2(5), a release focused on quality improvements along with a number of new features. CCA is an easy to use interface for managing platforms within the Cisco Smart Business Communications System (SBCS) Solution.

This announcement covers the following topics:


1. CCA v2.2(5) major highlights include:

I) Software quality and user experience improvements
II) UC 500 Software Pack 8.0.4 Support.
III) Microsoft Windows 7 Support (64-bit and 32-bit versions)
IV) New supported IP phones (Drag-and-drop phone load upgrades in the CCA Topology are supported for these new phones):

   -Cisco SPA Model  525G2
   -Cisco SPA 300 Series, all  models

V) CCA Version Compatibility Checking. When you launch CCA, the CCA Version Conflict dialog appears if the version of CCA you are using is older than the version of CCA that was previously used to configure the system. You can either close the dialog or choose to upgrade to a newer version of CCA.
VI) Key features and enhancements:

-Combined Paging
-Conference Barge  (cBarge) and Privacy
-Dialable Intercom
-Whisper  Intercom
-Enable/Disable Conference Join and Leave  Tones
-Editable Description Field
-CUE Connectivity  Diagnostics
-PCM Capture Diagnostic
-SIP Trunk  Registration Diagnostics
-New default AA script with Drop-through  Number Option
-HLog softkey support for Basic ACD and other hunt  groups
-Overlay with CO Line Support
-“Video calls”  Option
-“Use as Teleworker phone” Option

2. CCA v2.2(5) Documentation (including sneak peek at CCA 3.0)

For more information and to download CCA visit:

For a full list of features supported in CCA v2.2(5) and the Smart Business Communications System, please refer to “Cisco Smart Business Communications System Feature Reference Guide” below:

For a full list of enhancements and bug fixes for CCA v2.2(5), consult the release notes below:

Updated Admin Guide for CCA v2.2(5) can be found below:

UC500 Software Pack Information can be found below:

You can download UC500 Software Pack from CCO Download Center or from Support Community here:

For a sneak peek of new features coming in the CCA v3.0 release, please visit (partner log-in is required):

If you have questions or product feedback, please post them on our Support Community “CCA FEEDBACK” section:

3. Detailed description of CCA v2.2(5) key features and enhancements:

-Combined Paging - Allows paging groups to be  members of other paging groups. To access paging group configuration, choose  Configure > Telephony > Phone Groups > Paging Groups from the feature  bar.
-Conference Barge (cBarge) and Privacy - Requires shared  octo-line extensions to be in the Conference & cBarge window (Configure  > Telephony > Voice Features > Conferencing & cBarge). Shared  octal-line extensions are configured on the User Extensions tab in the Voice  window (Configure > Telephony > Voice).
-Dialable Intercom -  allows the user to press a button on the phone and then enter the number for  the person they wish to intercom. Configured on the User Extensions tab in the  Voice window (Configure > Telephony > Voice).
-Whisper  Intercom - alows a user to call to a busy extension. When a phone user  dials a whisper intercom line, the called phone automatically answers using  speakerphone mode, providing a one-way audio path from the caller to the  called party, regardless of whether the called party is busy or idle.  Configured on the User Extensions tab in the Voice window (Configure >  Telephony > Voice).
-Enable/Disable Conference Join and Leave Tones -  enable or disable tones played when callers join or exit a multi-party  conference. To access these settings, choose Configure > Telephony >  Voice Features > Conference. Multi-party conferencing must be  enabled.
-Editable Description Field - edit the description that  displays in the top right corner of IP phones (for example, you can edit this  setting to display the full DID (direct inward dial) phone number of the  phone). In prior releases, CCA always displayed the First and Last Name of the  phone user in this area. Configured on the User Extensions tab in the Voice  window.
-CUE Connectivity Diagnostics. From the CUE Connectivity  Diagnostics window (Troubleshoot > CUE Diagnostics > CUE Connectivity  Diagnostics), you can check connectivity with the CUE module on the UC 500,  generate logs, and perform recovery tasks to place the module into a known  state.
-PCM Capture Diagnostic. From the PCM Capture window  (Troubleshoot > Telephony Diagnostics > PCM Capture), you can perform a  PCM capture to troubleshoot audio issues such as poor voice quality, one-way  audio, or no audio.
-SIP Trunk Registration Diagnostics. The SIP  Trunk Registration window (Troubleshoot > Telephony Diagnostics > SIP  Trunk Registration) displays SIP registration information and provides  diagnostic tools for troubleshooting SIP trunk registration  problems.
-New default AA script with Drop-through Number Option.  The aa_sbcs_v03.aef script is now the default Auto Attendant script. This  version of the AA script provides an option for transferring calls to a  designated phone number if the caller does not choose an action after the main  greeting is played three times.
-HLog softkey support for Basic ACD and  other hunt groups. Agents can now log in or out of any hunt group on the  system (including Basic ACD hunt groups) using the HLog softkey. The HLog  softkey is presented on the IDLE screen (press more twice) and when a call to  the B-ACD hunt group is ringing. This replaces the use of DND (Do Not Disturb)  for this functionality.
-Overlay with CO Line Support. You can now  configure an Overlay extension on a CO (Central Office) line using  CCA.
-“Video calls” Option. An Allow video calls option has been  added to the User Extensions tab in the Voice window. When this option is  checked, Cisco Unified Voice Advantage (CUVA) is enabled on the selected  phone.
-“Use as Teleworker phone” Option. A Use as Teleworker Phone  option has been added to the User Extensions tab. When this option is checked,  Media Termination Point (MTP) is configured on the selected phone. 

CCA v2.2(5) version is backwards compatible with previous CCA and UC500 software pack releases.

In summary, CCA v2.2(5) delivers many quality improvements and a number of new features. The CCA team will continue to develop features and functionality as we learn more about our customers' needs.

Best Regards,

The CCA Team