Showing results for 
Search instead for 
Did you mean: 

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

Now Available - Cisco Configuration Assistant 3.2


The Cisco CCA team announces the availability of the latest release of Cisco® Configuration Assistant. Version 3.2 is focused on quality improvements along with a number of new features. Cisco Configuration Assistant is an easy-to-use interface for managing platforms within the Cisco Smart Business Communications System (SBCS).

This announcement covers the following topics:
1. Highlights
2. Documentation
3. Detailed description of new features and enhancements
1. Highlights
- Improvements in software quality and user experience
- Key features and enhancements (see section 3 for details):
Multisite: Site-to-Site VPN and Site-to-Site dialing
ACL Management
Generic SIP trunk template, including:

  • Timer and retry management for SIP trunks
  • Toll fraud protection for SIP trunks

Support for additional SIP Trunk providers: Integra, Keyyo and OpenIP
Unknown plan type for International calls for ISDN carrier
Editable IP phone URLs
Editable SSL VPN port
Ability to accept DHCP-assigned WAN IP address for SSL VPN
Call Ring features:

  • No call-waiting beep
  • Call-waiting ring
  • Distinctive Ring
  • Missed calls
  • HuntStop Channel
  • Silent Ring
  • Feature Ring
  • Beep with no ring

2. Documentation
For more information and to download Cisco Configuration Assistant, visit: (Note: CCA 3.2 documentation available on January 30th, 2012)
Note: Cisco Configuration Assistant 2.x installations cannot be updated to Cisco Configuration Assistant 3.0 and later using the Application Update process. You must download Cisco Configuration Assistant from ( and install it manually.

For a full list of features supported in Cisco Configuration Assistant and the Cisco SBCS, please refer to the Cisco Smart Business Communications System Feature Reference Guide (available on January 30th, 2012):

For Cisco Configuration Assistant 3.2 release notes, go to:

An administrator’s guide for Cisco Configuration Assistant 3.2 can be found at:

Information on Cisco UC500 Software Packs can be found at:

You can download the Cisco UC500 Software Pack from the Download Center or from the Support Community at:

If you have questions or product feedback, please post them in the Support Community’s CCA FEEDBACK section:

3.  Key Features and Enhancements
Multisite: Site-to-Site VPN and Site-to-Site dialing:
Allows users of CCA multisite to have Site-to-Site dialing only, or Site-to-Site VPN only, or both.
ACL Management: Allows new ACLs to be added to the list of already existing ACLs generated by the CCA. ACLs used by CCA are not editable. Ability to backup current ACL configuration. Ability to restore a backed-up ACL configuration.
Generic SIP trunk template: Allows new service providers to be added in CCA without the requirement to import XML template. Allows modification of service providers, including options for voice codec, fax protocol, registration, DTMF, call transfers, and call forwards.

  • Timer and retry management for SIP trunks: Allows configurations of timers and retries for the SIP user agent.
  • Toll fraud protection for SIP trunks

Support for additional SIP Trunk providers: Integra, Keyyo and OpenIP
Unknown plan type for International calls for ISDN carrier:
Allows to map all outgoing calls to unknown numbering type and plan.
Editable IP phone URLs: Allows configuring URL information under telephony service. Specific URLs are provisioned on the Cisco IP phone; these URLs point to XML-based web pages formatted with XML tags that the Cisco IP phone understands and uses.
Editable SSL VPN port: Provides the option to configure SSL VPN port during SSL creation on UC500.
Ability to accept DHCP-assigned WAN IP address for SSL VPN: Allows creation of SSL VPN using DHCP WAN IP and also warns the user of any changes to the WAN IP that will cause SSL VPN to not work.
Call Ring features:

  • No call-waiting beep: Disables call waiting beep sound
  • Call-waiting ring: Allows to select a ringing sound for call waiting
  • Distinctive Ring: Distinctive ring is used to identify internal and external incoming calls. An internal call is defined as a call originating from any Cisco Unified IP phone that is registered in Cisco Unified CME or is routed through the local FXS port.
  • Missed calls: To report missed calls to directory numbers on an IP phone.
  • HuntStop Channel
  • Silent Ring: Audible ring and call-waiting beep are suppressed for incoming calls. The only visible cue is a flashing icon in the phone display.
  • Feature Ring: Differentiates incoming calls on a special line from incoming calls on other lines on the phone. The feature-ring cadence is a triple pulse, as opposed to a single pulse for normal internal calls and a double pulse for normal external calls.
  • Beep with no ring: The line ringer is suppressed on incoming call, but the handset light still flashes. Call waiting beeps are allowed during active calls.

Cisco Configuration Assistant 3.2 is backward compatible with previous Cisco Configuration Assistant and Cisco UC500 software pack releases.

In summary, Cisco Configuration Assistant 3.2 delivers many quality improvements and a number of new features. The Cisco Configuration Assistant team will continue to develop features and capabilities as we learn more about our customers' needs.

Best Regards,
The CCA Team

Adriaan Mol

Indeed i saw the new features, but our account manager want's to connect his iphone with cisco mobile. We tell him we can't do it with the uc500 , maybe you have any idea when it is possible ? We have a lot of customers who want it.


The tentative date right now is March


Release Notes for CCA 3.2 call for dual-core processor.  If all other requirements are met with single-core, will it fail or just be unpleasurably slow?


Last month at the customers site I was pulling my hear out at because of these two missing features:

Unknown plan type for International calls for ISDN carrier

Ability to accept DHCP-assigned WAN IP address for SSL VPN

The Cisco UC Support team helped me a lot, but great to see these features are included in this release.

WOW really keep up the good work Cisco UC Support Team. You just made me cry.


I was excited to upgrade, then I was unable to connect to a customer's UC520.  As soon as I downloaded and reinstalled I was able to connect to the UC520 with v3.1.

v3.2 appears to attempt http:80 while v3.1 uses https:80 to connect.  Any idea why the change or what I can do so that connection to UC520 under v3.2 is possible?