on 11-26-2008 08:26 PM
Cisco Smart business Communications Systems July Partner Webinar
SBCS July Partner Webinar
CUE = Cisco Unity Express It is the voicemail, fax and autoattendant module built into the UC500
Earlier versions of CCA deleted the ephone configurations before applying any changes. This behavior is no longer the case with CCA 1.6 or above. We will also be publishing CLI configuration guidelines so that partners have the option of creating customized configurations which will not conflict with CCA.
This is configurable using the CLI. Our generation recommendation is to have users dial 9 to reach an outside line in PBX mode, to avoid conflicts with internal extensions.
PSTN = Publicly Switched Telephone Network
It is a generic term that refers to analog/ISDN land lines and mobile phone carrier lines that use legacy, non-VoIP technologies.
The first button on the phone can be customized to remove the 9 for outbound calls.
No, SIP trunk uses Direct-Inward-Dial (DID) which is a PBX feature not supported in key systems.
This depends on the UC500 chassis and number of users supported on the platform. For example, if you had an 8 user system with 4 FXO lines, the ratio would be 2:1. If you had a 48 user system with 8 FXO lines, the ratio would be 48:8 or 6:1. With the 48 user system you also have the option of adding a 4 port FXO card to change the ratio to 48:12 or 4:1.
Please refer the Keysystem vs PBX section of the presentation.
No, this is not supported.
If you customer is accustomed to key system phones and is using services such as telco based voicemail & conference calling, keysystem mode can meet the customer’s currentneeds. The same software & hardware can be gradually migrated to more current technologies such as SIP trunk without any additional cost to the customer.
When provisioning through CCA, the max CO lines on the Cisco IP Communicator(CIPC) PC client is 7
You can have your line appear busy when accessed by a IP phones dialng 9, or for incoming calls by entering monitor-port command below. Port x/x/x is the port mapped to your button. This configuration will not be over-written by CCA.
ephone-dn 54
number 3A10 no-reg primary
label CO Line 1
trunk A0 monitor-port x/x/x
No, Microsoft OCS 2007 is an Enterprise branch office application. Integration guides for Cisco Enterprise solutions such as Cisco Unified Communications Manager and Cisco voice gateways are posted below:
http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_category_home.html
Additional information with respect to SIP is provided in the Supportwiki. You can also contact your local SIP provider for the specific benefits that may be available through the providerhttps://supportforums.cisco.com/docs/DOC-9830
The maximum number of 7914 for any 7900 series phone is two.
Currently Speed-dials are assigned to the first available button. Cisco Unified Commmunications Manager Business Edition or Cisco Unified Commmunications Manager are Cisco call processing solutions that provide this option.
The FXO line that the speed-dial will pick is by default determined randomly amongst available FXO lines. This can be customized using CLI to set preferences for which FXO line gets selected first.
By default, there is privacy on 1-to-1 calls. Barge functionality is on the roadmap for CY09
“Call Forward All” is a commonly used feature to forward calls to cell phone or any external number
CUE 3.0.3 is included with software pack 4.2.7, available for download on supportwiki
Live Record can be configured from CUE GUI as well as CLI. For GUI, the configuration options are under “Voice Mail > VM Configuration”. Instructions on configuring Live Record via the CUE GUI are posted below:
http://www.myciscocommunity.com/docs/DOC-1415
You can configure shared line with extension 310, and any phone that shares the line will ring and can pickup the call.
This is being looked into, but there is no committed solution to do this.
The “call-forward all” is required under the dummy ephone-dn so that all the calls to the “live-record pilot-number” can be immediately forwarded to CUE.
Message notification feature is supported outside of CCA using CLI. CUE Admin guide for this feature is at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/administration/guide/voicemail/6MsgNotf.html
Make sure that the UC500 is configured through CCA. CCA enables all the software features to get the MWI to work. If CCA configuration does not work, please send the log files to cca-feedback@cisco.com. Instructions on how to collect the log files are posted below:
Message notification has a cascading option. This can go up to a depth of 2 – this will allow 2 additional user profiles to be notified if the voicemail is not checked after the 1st notification. All the notifications are sent simultaneously, so the only option to send notification to the same pager would be to define the pager under the additional user profiles.
There isn’t any way to change the voicemail greeting/prompts. Auto Attendant greetings/prompts can be changed.
Yes, please open a TAC case to get assistance around this. Please follow procedure below to create a .zip file that contains the UC500 and application log file and attach this file to your case to facilitate troubleshooting.
The fax attachment will be in the “tiff” format.
Shared line feature is supported through CCA 1.5 release and later.
There are no additional licensing fees for message recording and faxing
Enabling email notification (with voicemail as attachment) will be one option of notifying a person for a new Voicemail. However, this will not have the benefits of IMAP client/server.
No, there are no current plans to convert this to PDF.
TUI = Telephony User Interface
It is the voice prompt and touchtone driven audio menu used to configure voicemail and prompt management features in CUE.
SIP Trunks or traditional links to the PSTN will continue to coexist for many more years. We do see SIP Trunking becoming used over time.
You can configure failover from primary Sip trunk to secondary sip trunk or analog/ISDN trunk using CLI.
You can configure failover from primary SIP trunk to secondary SIP trunk or analog/ISDN trunk using CLI.
Transcoding is only required if your SIP trunk provider uses g.729 (compressed) codec
A few sample background images are bundled into the system, if you are using UC500 Software Pack 4.2.7, you will find 5 background images for color IP phones
We will be posting guidelines for partners that want to mix CCA & CLI config such that configs can be saved without conflicts
The vlan.dat file in uc500 flash contains the vlan database. As long as this file is not deleted, the VLAN database should be preserved between image upgrades.
Each SBCS SIP Trunk partner provider has diffrences in terms of package offering and also locaitons where they offer the service.
Yes the SIP trunks support both voice and fax
Yes the SIP trunks support both voice and fax.
The areas are mentioned in the presentation posted to the Supportwiki
Yes for all our providers that are partners fax is supported over SIP trunks
H.323 is another VoIP signaling protocol similar to SIP. It is an older VoIP protocol common in private Enterprise networks, but is not as well deployed for trunking as SIP
The supportwiki is a site managed by Cisco Small Business Communications System (SBCS) team to support the partner community. It utilizes Web 2.0 technology similar to Wikipedia to provide 2 way communications to answer commonly asked questions, provide video content for configuration tasks and provide free downloads for the UC500.
Please contact your local Cisco representative to purchase a Not-For-Resale (NFR) demo kit for SBCS products.
http://supportwiki.cisco.com/sbcs/
The 6 ports available for voicemail and autoattendant are available for fax on CUE
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