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Welcome to the Cisco Small Business Community

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Sbcs beta




Welcome to the Cisco Smart Business Communcations Systems 1.3 Beta Site

This wiki has the most current information for partners participating in the SBCS 1.3 beta, as well as links to download the latest SBCS software and documentation. As this is a community based support site, we welcome your active participation and contributions.

We hope that the first batch of applicants have received their SR500 units. Due to limited supply, the SR500's were shipped out on a first-come, first serve basis. We hope to ship additional beta units as they become available from manufacturing. We also expect to ship the new CP-52xSG phones as they become available from the factory.


The following software and documents have been posted for download.

  1. Cisco-config-assistant-win-k9- - The Windows installer for CCA 1.8 Beta build 11
  2. - UC500 software pack to be used with CCA 1.8
  3. sr520-advipservicesk9-mz.124-20.T.bin - IOS software for SR500
  4. uc500_sr500_setup_guide_v01.pdf - Step-by-step guide to setup UC500 with the SR500
  5. CCA1_8_Testplan.pdf - Detailed test plan for CCA 1.8

SBCS beta software and documents are available for download from the SBCS beta download site

Please use your CCO username and password to access the download page. Your CCO account will need to be registered with the SBCS 1.3 Beta Program to gain access to this site. Please download all the files listed above and follow the UC500 & SR500 step-by-step setup guide to get your test network up and running. You may then proceed with testing items in the CCA 1.8 test plan.

If you have any technical questions or issues, please email the SBCS beta email alias

We will be updating the software and documentation on a weekly basis, so please make sure to check back on this site frequently.


Please check out the discussion section of this site to provide any feedback or comments with respect to the Cisco SBCS solution.

We will be monitoring the discussion section on a daily basis. We will also be posting the question of the day to encourage feedback and discussion.

To post your own questions or start a thread, please click on the discussion link below:

As a token of our appreciation and to make things interesting, Cisco will be awarding a special gift to the partner who provides the best feedback at the end of the beta program.

More details and criteria on this contest will be posted to this site shortly.


How to collect troubleshooting information in CCA.

SBCS Supportwiki Documentation Guide