[toc:faq] 
Expand Skills
| Resource | Description |
| Cisco Smart Business Communications Page | Get access to the SBCS Solutions site on Partner Central with links to product-related pages and SBCS tools for Cisco Select Certified Partners. |
| SMB University | SMB University delivers the recommended training to prepare account managers and engineers for the SMB Specialization exams. Choose from marketing, sales and technical training offerings – both e-learning and instructor-lead training. |
| Intro to Unified Communications (UC) Videos | Videos on Demand (VoDs) for partners that don’t have time to attend days of training, providing the key information to win deals. Understand the components of the Cisco SMB UC solution, learn how to position the key benefits to customers, and enable sales people to do simple designs and sell a Cisco SMB UC solution. |
| Technical Demonstration Videos and Tutorials | Technical Videos on Demand (VoDs) and Tutorials - showcase in-depth SBCS product features and functionality. |
| First Look Labs | Self-learning SBCS Labs cover a variety of topics related to configuring, managing, and troubleshooting SBCS. |
| Update Your Partner Profile | Manage all your company data -- including certifications, contacts, locations and access. |
Increase Opportunities
| Resource | Description |
| Partner Locator | Build market awareness by promoting your offerings to the thousands of prospective customers who search on Cisco websites each month for technology experts. |
| Partner Practice Builder for SMB | Expand your business opportunities with tools to help you profile your company’s solutions and successfully tap the growing market for IT services offerings -- for partner Owners, Account Managers and Engineers. |
| Cisco Partner Space | A virtual collaborative environment that provides information on Cisco based solutions and services, including SBCS. Within the environment, customers can interact with Cisco and partners through on-line collaboration features. |
| Partner Campaign Builder | Generate leads and help increase your sales efforts: Leverage and customize targeted Cisco SMB campaigns. Targeted, customizable campaigns can help you generate leads and build your sales pipeline. In construction. |
| Cisco Unified Communications Business Advisor | Web-site which your customer can go and complete a series of questions based around 3 key areas: Technical Assessment, Business Assessment and Small Business Assessment (which presents communications options for organisations with fewer than 50 employees). |
Close More Sales
| Resource | Description |
| SBCS Flash Animation and SBCS Brochure | Include a link to our SBCS Flash demo and SBCS Brochure in your marketing materials and e-mails to prospective customers. |
| SBCS Presentation and SBCS Selling Guide | Use the SBCS Presentation and conversation starters in the Selling Guide to reach your current and potential customers. |
| Demonstrate SBCS - DemoBox | DemoBox is a NFR value bundle of SBCS hardware and software. You'll find demonstrations pre-scripted and configured for you to demonstrate yourself as a Cisco solution provider and the business value of Cisco solutions. |
| Demonstrate SBCS - Seeing is Believing | Seeing is Believing (SIB) enables partners to do a live demonstration at a customer’s premise with just a PC and Internet Connection. SIB is booked online via a website. Quickly and thoroughly demonstrate the advantages of Cisco’s small business technologies and solutions to customers anywhere. |
| Steps to Success | Steps to Success gives partners access to industry-leading project methodologies, best practices, project plans, tools, templates, etc. |
| Customer Success Stories | Share customer success stories and testimonials to articulate the benefits of a solution. |
| Quote Builder | An SMB solution quoting tool that generates accurate quotes in minutes instead of hours. |
| Pricing Tool | This offline SBCS pricing tool quickly generates estimates for products and services related to the Smart Business Communications System. |
| Competitive Portal | Get up-to-date information and tools to help you establish a leadership position when selling Cisco solutions against the competition. |
Support Customers
| Resource | Description |
| PDI Help Desk Service Request Tool | The PDI Help Desk is a post-sales, pre-production support organization focused on supporting the SBCS product. Support is provided to Cisco Select partners who hold the SMB Specialization. Which Cisco Support Organization To Contact And When: Day 0 (Sell) = Partner Helpline Day 1 (Deliver) = PDI Help Desk Day 2 (Support) = TAC To open a support request with the PDI Help Desk, click on the link to the left. The first time you access the PDI Help Desk you will be required to create an login / profile. |
| Issue Resolution (TAC Service Request Tool) | Build customer loyalty by helping to expediently resolve customer issues. Most product and program concerns can be closed in three business days. If you need to open a TAC case directly, use the following link: Open a TAC Case: 1) Click "Create new TAC service request" on right side of page 2) Enter your cisco.com user ID 3) Verify contact info 4) Provide information about the issue. For "Technology" make sure you select "Voice - Communications Manager Express (CME) and/or Unity Express (CUE)" then for "Subtechnology" select 'CME and/or CUE on UC520' |
| Technical Support Services (Cisco Partner View) | With Cisco Partner View/My Tech Support, take advantage of a broad portfolio of support services with the ability to customize content in a single portal. View channel alerts, announcements, advisories, and relevant links in one place. Submit and monitor support requests, track bugs and ‘watch’ new technologies and products. |
| Partner Helpline | Partner Helpline is a knowledgebase and direct support path for any partner issues, including presales technical, and product design assistance, as well as access to demo programs and quoting tools. |
| Bug Toolkit | Get quick online access to the most current and comprehensive bug information available on Cisco operating systems. |
| Configuration Tool (Cisco Dynamic Config Tool) | Enables online configuration of Cisco products and offers detailed compatibility information to streamline the ordering process. |
| SMB Smart Designs | The SMB Smart Designs provide comprehensive solution implementation best practices in an easy to follow format to streamline the installation process, reduce deployment risk and increase partner profitability. |
| Design Guidance for Call Manager Express | Cisco's Solution Reference Network Design (SRND) for Call Manager Express. |
