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SBCS Voice Mail Administration (IMAP, VoiceView Express, Phone)

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SBCS Voice Mail Options

Using a SPA525G WiFi phone connected via SBCS with Mobility Express, this reference document shows how Voice Mail can be managed using three methods available to most IP Phones in the product portfolio:

-         VVE (Voice View Express)

-         IMAP Integration

-         Normal Phone voice mail access (local and remote)

To demonstrate these capabilities, I used the default mailbox size of a UC520 user running 7.0.2 bundle zip (775 seconds total with a 240 second individual voice mail max).

I filled the mailbox up and observed each of the above EMAIL administration techniques, and then managed the voice mail back to almost empty.

Starting: 11 New Messages, 2 of which marked urgent, 4 messages saved and read.

IMAP view:

imap1.JPG

CME GUI

cme1.JPG

Voice View Express on 201

Inbox (2NU/11 N/4 S)

VVE1.JPG

Next: From the SPA525G Phone, log on and hear voice mail is full, and reviewed and deleted (4) saved messages

IMAP View:

imap2.JPG

CME GUI:

cme2.JPG

VVE view: (2 NU/11 N/0 S) Also saw message “voice mail box is full”

Next: Using IMAP Listened to and deleted 4 New messages and listened to 1 NUrgent.

imap3.JPG

VVE: (1 NU/ 6N/ 1S)

Check on CME GUI:

cme3.JPG

Next: From VVE, listened to 2 new ones and deleted them from the phone.

VVE: (1 NU/4 N/1 S)

IMAP view:

imap4.JPG

CME GUI:

cme4.JPG

Next remotely called into voice mail box and authenticated and listened to and deleted all new messages. *Red indicator went off on phone.

VVE: (0 NU/0 N/ 1 S)

IMAP View:

imap5.JPG

CME GUI View:

cme5.JPG