cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Announcement“Cisco Design Thinking Workshop”. Cisco Small Business is excited to invite its Silicon Valley customers to an exclusive interactive one-day session between customers and product Managers.  If you are interested in this exclusive workshop, please fill out the Registration Form. For more information, please check out our FAQ


Get the latest new and information the November issue of the Cisco Small Business Monthly Newsletter

Selective Internal and External Call Forward

1311
Views
0
Helpful
0
Comments

Some customers require that external calls to a hunt group or an extension be routed differently than internal calls to the same destinations. There is a command in IOS that can help with this.

For example, assume the following:

- Customer has one UC520 with 3 extensions (200, 201 and 202)
- 200 is the receptionist number, while 201 and 202 are individual numbers.

- Customer wants calls coming from the outside that ring 201 or 202, to be forwarded to 200 is these calls aren't answered.

- Internal calls to 201 or 202 should not be forwarded.

The above can be achieved with the "forward local-calls" command in the following manner:

!
ephone-dn 20 dual-line
  number 200
!
ephone-dn 21 dual-line
number 201
no forward local-calls
call-forward noan 200 timeout 30
!
ephone-dn 22 dual-line
number 202
no forward local-calls
call-forward noan 200 timeout 30
!

The "forward local-calls" command is enabled by default. It can also be used in conjunction with Hunt Groups. More information on:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_f1ht.html#wp1023323