Stonevoice (www.stonevoice.com) has developed SKYSTONE, a software based SKYPE gateway that interconnects Cisco Unified Communication solution to the “skype world”. It's a true converging solution, using standard protocols, such as SIP and H.323. The main goal of Skystone is to make sure that all users in the company will be able to call any PSTN phone or skype account directly from an Cisco IP phone.
With SkyStone employees can talk with the company Skype contacts (teleworkers, mobile employees, contractors, customers, etc.) for free and transparently, using their Cisco IP phone, enhancing the communication possibilities and at no cost. Thanks to the latest mobile services they will be able to reach corporate contacts directly onto their mobile phones if they have a Smartphone running a Skype client and have a Wi-Fi or 3G connection. All the Cisco IP phones are immediately enabled to call and receive calls from Skype.
Skystone allows offering services to the company clients through consumer technology, reaching a tremendous market consensus and flexibility acknowledge. One example of this new trend is to implement the Skype click-to-call functionality on the company’s web site, allowing the end customers to contact the support through Skype free calls, in the simplest and quickest way. The call can be treated as a standard request, therefore going through the Contact Center services (IVR, Queues, ASR, etc.) and then the agents will receive it and treat it from their desk phone. This is an important way to improve the company way of communicating, specifically for online business or e-commerce companies.
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