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Smart CallConnector Advanced Client and Server

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The Cisco® Smart CallConnector Advanced (SCC-Advanced) client is designed to streamline the business communications of your employees by providing them with real-time information on the availability of their contacts and offering multiple methods for communicating with them. The solution lets employees know who is available and the best method for connecting with them. With the Smart CallConnector Advanced client, users can:

  • Quickly locate contacts and connect to them using voice, instant messaging (IM), text messages (SMS), or email
  • Know who is calling and click to answer or make calls and access the phone features from the PC
  • Get alerts when contacts are available and for new voice messages
  • View voice messages, click to listen to the important ones first, and reply or call back
  • Send instant messages, and emails to colleagues and external contacts
  • Use the CallConnector toolbar in Outlook to locate contacts, manage calls, and send instant messages

  AdvancedClient_1.jpgAdvancedClient_IM.jpg

Figure - Smart  CallConnector Advanced Client (a) main screen showing presence information, (b) Instant Message Window

Cisco Smart CallConnector Advanced is a desktop unified communications application that integrates the contact data in your PC applications with the features of your Cisco Smart Business Communications System (SBCS). As a client/server solution that is easy to deploy, configure, and use, this application offers integrated access to call handling, visual voicemail, presence and telephone status, secure and federated instant messaging, and integration with Outlook and other Windows applications.

AdvancedClient_tb_2.jpg

Figure - Smart CallConnector Advanced Client toolbar for MS Outlook 2010

SCC-Advanced client requires the Cisco Smart CallConnector Server. The SCC Server maintains the connections to the services of the Cisco Unified Communications 500 Series for Small Business (UC 500) and to the user’s configuration data. It makes these services available to all Smart CallConnector clients, including the SCC-Advanced client. The SCC Server includes a license for eight SCC-Advanced clients. For larger deployments, additional SCC-Advanced licenses can be purchased in eight-user increments.

[toc:faq]

Documentation

Download Software

System requirements

For Smart Call Connector Advanced Client

  • PC Hardware recommendation: 3.2 GHz processor speed, 2GB RAM
  • PC Operating System:  32-bit or 64-bit Windows operating system. Windows XP (with SP2), Vista, and  Seven are supported.
  • PC hard drive space: 200 MB free hard disk space, recommended to reserve additional 100 MB for upgrades
  • PC Toolbar applications: Microsoft  Outlook 2007, 2010 32-bit, 2010 64-bit (some limitations apply, see Q&A), IE 6.x (with SP2), 7.x, 8.x
  • IP Phones: Cisco 7900,  Cisco SPA 500, Cisco SPA 300 series
  • Software pack 7.1 or later
  • UC520,  UC540 and UC560 systems.
  • Optional - Access to Cisco  Configuration Assistant or Office Manager may be required to get IP  Phone Username and Password.

For Smart Call Connector Server

  • PC recommendations:
    • For Small Sites (< 25 users): 2.66 GHz or faster multicore processor, 2 GB RAM, 1 GB Hard drive space.
    • For medium size sites (25 - 75 users): 2.66 GHz or faster quad-core processor, 4 GB RAM, 3 GB Hard drive space.
    • For large size sites (75 - 250 users): 3 GHz or faster dedicated quad-core, 8 GB RAM, 5 GB Hard drive space.
  • PC Operating System: 32-bit or 64-bit Windows operating system. Windows XP (with SP2), Vista, Seven, Small Business Server, 2003 and 2008 Windows Server are supported.
  • Multisite: Up to 5 sites, for a total of 250 users.
  • Installing the server in Virtual Machine environments: VMWare, Microsoft Hyper-V and Microsoft Virtual PC. Requires Multi-core processor with Intel Visualization Technology (2.66 GHz or faster). Minimum 4GB of memory for small sites (< 25 users), minimum of 8GB of memory for large sites (> 75 users)

Application Notes

SCC Advanced Client - Directory

SCC Advanced Client - VoiceView (Visual Voicemail)

SCC Advanced Client - Instant Messaging and Presence Federation

Related Products

Additional Support

The  Cisco Smart CallConnector Advanced Client and Server are supported by the Small Business Support Center (SBSC). Table below indicates the SCC SKUs and the services associated to it.

Smart CallConnector Product SKU
Product DescriptionSmall Business Support
Service SKU
L-SW-SCC-SERVER

Smart CallConnector Server with 8 seats
of advanced Client

CON-SBS-SVC4
  L-SW-SCC-8ADVANCED8 additional seats of SCC Advanced client
for use with the server
CON-SBS-SVC3

FAQ

What's the Smart  CallConnector Advanced Client (known as SCC Advanced Client)?

The Smart CallConnector Advanced Client is the client (user PC) collaboration application that allows the user interaction with employees, partners and customers through the UC500 system. Provides click-to-dial, click-to-IM and click-to-send functionality to any contact, presence information for internal and external contacts, visual voicemail, as well as integration with MS oulook directories as well as Internet Explorer. It contains four main interfaces: the main interface (contact based) to handle contacts as well as call handling, the IM interface to send and receive instant messages, and the two toolbars for MS Outlook and Internet Explorer.

What's the Smart CallConnector Server (known as SCC Server)?

The Smart CallConnector Server is the application that provides the server functionality for user database, call controller, presence, instant message and other functions required for the Advanced Clients and Operator positions. The Smart CallConnector server is installed on a PC/server, which is dedicated for this purpose.

Where are the SCC Advanced Client and SCC Server available for  download?

It is available in cisco.com for download. Look at this document, Download Software section for the appropriate links

Can I use the SCC Advanced Client and Server with a 64  bit Windows  Operating System?

Yes.The SCC Advanced Client and Server operates  with Windows Operating Systems running on 64 bit platforms.

There  is a limitation when using the SCC Advanced Client with Outlook 2010  64-bit related to MAPI interoperability, which makes the Advanced Client  not able to synchronize Contacts and Calendar with Outlook. All other  features such as presence, click-to-dial/IM and Visual voicemail  function appropriately.

Can SCC Server work on a Virtual Machine  environment?

Yes. It runs on VMWare, Microsoft Hyper-V and  Microsoft Virtual PC environments. However, it is not recommended for  SCC Operator stand alone mode.

What are the differences between the Unified CallConnector and the Smart CallConnector Suites?

There are multiple differents in product functionality, pricing as well as product support. Below are the main differences from functionality and product support.

Functionality

  • SCC provides support for federation of external IM contacts, such as Webex Connect, Facebook and Gmail. This is not supported on UCC
  • SCC provides support for visual voicemail. This is not supported on UCC
  • SCC server provides support for the SCC Operator console on multiple positions. This is not supported on UCC.
  • UCC provides support for Single Number Reach and advanced mobility options. This is not supported on SCC. You can use the native UC500 Single Number Reach functionality instead.

Support

  • UCC is supported by the Cisco Technical Assistance Center (TAC) when a valid SMARTNet contract is in place. This includes support for UC500 and CME-ISRs platforms
  • SCC is supported by the Small Business Support Center (SBSC) when a valid Small Business Support Contract is in place. This includes support for UC500 platforms only.
Can I use the SCC Advanced Client withouth the server in stand-alone mode?

No. SCC Advanced Client required a running SCC Server on the network to operate. For (basic) stand-alone mode without server, use the Smart CallConnector Toolbar.

Can I use the UCC Personal Client with the SCC Server?

No. It is a non-supported configuration

Can I upgrade the UCC Server to the SCC Server?

No. SCC Server (v2.0) does not support upgrade from UCC Server (v1.5 and earlier)

Can I update the SCC Operator in stand-alone mode to SCC Operator in client/server mode?

Yes. Provided the SCC Server is installed and with licenses, this requires the server components of the SCC Operator stand-alone to be removed (the stand-alone SCC Operator is comprised of the operator client plus server components packed in a single software), and the SCC Operator client pointed to the SCC Server. This requires the un-installation of the SCC Operator stand-alone software and the installation of the SCC Operator client.

Step 1.    Write down the PAK-ID or serial number from the Server Wizard->Versions page and from the Popup About dialog accessed by right-clicking on the phone icon in the system tray.

Step 2.    Make a record of any configuration information such as selected phone and user’s contact data that you may require for the new install.

Step 3.    Uninstall the Standalone CallConnector from the Control Panel.

Step 4.    Create an operator account on the CallConnector Server and configure the required operator parameters.

Step 5.    Install the Operator Client at the operator position and point it to the CallConnector Server IP Address with the operator user account that you have created.

Can I combine the SCC Advanced Client and SCC Operator (different PCs) with the SCC Server?

Yes. The SCC Server supports concurrently SCC Operator positions and SCC Advanced Clients.

What are the differences of using the SCC Operator in stand-alone mode or together with the SCC Server?

When used in stand-alone mode (without the SCC Server), the SCC Operator mode is restricted to active/backup mode with two SCC Operator accounts and one administrative account only. At any point in time, call handing between the two operator positions are not synchronized as they are meant to be on active or backup state.

When used with the SCC Server, multiple synchronized SCC Operator clients are supported. At any point in time, call handling between the multiple SCC Operator positions are synchronized (all in active mode).

What are the call control platforms  SCC Advanced Client and SCC Server support?

UC520, UC540 and UC560 platforms

What is the recommended CallConnector solution for UC500?

For UC 540 and UC 560, the Smart CallConnector suite is the only solution recommended and supported*

For UC 520, both UCC and SCC are supported (by TAC and SBSC respectively), however SCC is recommended due to its enhancements when compared to UCC.

* This is valid from October 1 2010. For earlier UC540/560 installations with UCC, MS TAC will provide support for the installations with valid service contracts

What are the deployment scenarios for SCC Server?
  • Single  UC 500 with multiple SCC Advanced Client Positions
  • Single UC  500 with multiple SCC Advanced Client Positions and multiple SCC  Operator positions
  • Mutiple UC 500 (max. 5) with multiple SCC  Advanced Client Positions and multiple SCC Operator positions
Does  SCC Server support multi-site deployments?

Yes. It supports a  maximum of 5 UC500 sites and a total of 250 users. Presence status is  displayed across all locations.

Can  I use the SCC Advanced  Client and Server with another platform outside of UC500?

No,  it  is not supported

Does the  SCC Advanced Client support presence?

Yes, with internal and external contacts. External contacts federation is via XMPP protocol. The external IM services need to be configured on the SCC Server (by default Google Talk - Gtalk, and Facebook IM serbices are preconfigured).

Does the SCC Advanced Client support Instant Messaging (IM)?

Yes, with internal and external contacts. External contacts federation is via XMPP protocol. The external IM  services need to be configured on the SCC Server (by default Google Talk  - Gtalk, and Facebook IM serbices are preconfigured).

Does the SCC Advanced Client support multiple directory integration, such as LDAP Active  Directory?

Yes, the SCC Advanced Client, via the server, support integration with

Is it there a limitation of SCC Advanced Client and SCC Server to operate with Extension Mobility enabled users?

Yes. Cisco SCC Advanced Client and SCC Server does not operate properly with the Extension Mobility features. In the SCC Server configuration, when a user logs into an phone to apply their profile, the SCC Server connection to the phone is not refreshed inmediately. This can take up to six minutes.

How do the SCC Server, SCC Operator and SCC Advanced Client manage user licenses installation and activation?

The SCC Server actually manages all user licenses for users (SCC Advanced Client and SCC Operator positions) connected to it. After ordering these products, via Cisco partners, the user/partner receives an electronic delivery license containing a Product Authorization Key Identifier, known as PAK-ID.

During installation, two license activation options are presented - Trial license for 45 days (for evaluation or urgent installations when PAK-ID is not available), and registration of the PAK-ID. Once applied (Internet connectivity is required) the result code (=Success) indicates that the license has been activated.

When installing licenses on Virtual Machine environments, the license activation checking is not performed during installation, but when the SCC Server configuration manager is first run.

The Server Installation is locked to the UC500 that was specified during installation. If the unit is replaced, then license checking will fail and you need to contact the Cisco Small Business Support Center to reset the license. Provide the PAK-ID or CallConnector serial number and the registering email address to clear the condition.

Is it possible to install a SCC Server with Trial/Evaluation license and then move to a Full-License without impacting configuration?

Yes. If the Server is using the Trial/Evaluation license, then these can be converted to full-license.

Step 1.  Select the Server in the License Management page in the Guides, License and Maintenance section of the Configuration Manager.

Step 2.  In the fields below the table, enter the PAKID, email address.

Step 3.  Click on the Activate Full-License button. Result=Success indicates that the activation is completed,

How can I get support  for the SCC Advanced Client and Server installation?

The SCC Advanced Client and Server are supported by the Small Business Support Center.

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Beginner

Unfortunately, the file exchange link takes you to a page which does not include this download.