The Cisco Smart CallConnector Toolbar is a free solution for the Cisco Smart Business Communications System (SBCS) that integrates your phone functions directly into Microsoft Outlook and Internet Explorer (32 bit windows only). It provides toolbars that allow a user to make and answer calls from these applications, displaying incoming call information in a pop up window. Integration with Outlook allows you to click on a contact, whose work phone number is then presented in the dialing field. The toolbar is easy to install and use and provides inmediate value by increasing you call handling productivity.
[toc:faq]
Documentation
Download Software
- cisco.com (for partners with a service contract)
System requirements
- PC: 32-bit Windows operating system. Windows XP (with SP2), Vista, and Seven are supported. 64-bit support is scheduled for a later release.
- PC: 50 MB free hard disk space
- PC Toolbar applications: Microsoft Outlook 2007, IE 6.x (with SP2), 7.x, 8.x
- IP Phones: Cisco 7900, Cisco SPA 500, Cisco SPA 300 series
- Software pack 7.1 or later
- UC520, UC540 and UC560 systems.
- Optional - Access to Cisco Configuration Assistant or Office Manager may be required to get IP Phone Username and Password.
Application Notes
SCC Toolbar - Outlook dialing
SCC Toolbar Hotkeys/shortcuts localization
SCC Toolbar - Phone user name and password recovery
Related Products
Additional Support
The Cisco Smart CallConnector Toolbar is supported through the Small Business Support Community.
FAQ
What's the Smart CallConnector Toolbar (known as SCC Toolbar)?
It is an Computer Telephony Integration Application, commonly known as Click-to-dial, which allows the user to make and receive (UC500) phone calls by using your Windows-based personal computer.
How much does the Smart CallConnector Toolbar cost?
SCC Toolbar is a free application to download by any UC500 user
Where is the SCC Toolbar available for download?
It is available in cisco.com for download. Look at this document for links
Is it there any limit of using the SCC Toolbar?
No, as long as used with a purchased UC500 with appropriate support contract
What are the call control platforms SCC Toolbar support?
UC520, UC540 and UC560 models
Does the SCC Toolbar support presence?
No, it does not. You need to upgrade to the SCC Advanced Client + SCC Server
Does the SCC Toolbar support Instant Messaging (IM)?
No, it does not. You need to upgrade to the SCC Advanced Client + SCC Server
Does the SCC Toolbar support multiple directory integration, such as LDAP Active Directory?
No, it does not. You need to upgrade to the SCC Advanced Client + SCC Server
Can I use the SCC Toolbar with a 64 bit Windown Operating System?
Not yet. Current SCC Toolbar supports 32 bit OS only. 64 bit version is planned for a future release
Can I use the SCC Toolbar with another platform outside of UC500?
No, it will not work and also not supported
How can I get support for the SCC Toolbar installation?
We suggest you download the Quick Reference Guide. It is a fairly easy installation process. If you still require further assistance, use this support community to ask for questions.
During installation, the tool ask me for the phone user name and password, how can I obtain it?
Talk to your system administrator if you don't know the name. He can gather this info using CCA and/or Office Manager. The default password (if not set) is 123456.
