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Support for Cisco and Third-Party Applications

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Cisco’s Small Business Support Center (SBSC) fully supports the Cisco applications listed in Table I on the UC540/UC560. For other third-party applications listed in Table II, support is limited to ensuring the correct function of the UC540/UC560 and to ensuring that the UC540/UC560 application interfaces are functioning correctly. SBSC is not responsible for configuration, setup, or troubleshooting of third-party applications.  If the UC540/UC560 are configured in CLI, the SBSC will no longer provide support for CCA on UC540/UC560 platform or applications.

The following tables represent the disposition of Cisco and third-party applications as of February 11, 2011 for the UC500 series of products.  Please note that Cisco’s support for third-party applications may change over time.  We recommend that partners refer to these tables before deploying any third-party applications.

Table I - Cisco Applications

Application

Supported Configuration(s)

Reference

Single Number Reach

CCA 3.0 or CLI only


Voice View Express

CCA 3.0 or CLI only


Integrated Messaging

CCA 3.0 or CLI only


Live Record

CCA 3.0 or CLI only


Monitor View (SPA525)

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9825

Fax to Email

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9713

Integrating with an external firewall

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9476

Cisco Office Manager

CCA 3.0 only


Table II - Third-Party Applications

Third-Party

Application Type

Configuration Options

Reference

Allscripts

Vertical - Healthcare

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9831

Mitchell1

Vertical - Auto Repair

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9738

Vertafore

Vertical - Insurance

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9716

ISI

Call Accounting

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9746

CommView

Call AccountingCCA 3.0 or CLI onlyhttps://supportforums.cisco.com/docs/DOC-22730

Level Platforms

Monitoring and Management

CLI Only


N-able

Monitoring and Management

CLI Only

https://supportforums.cisco.com/docs/DOC-9753

SolarWinds

Monitoring and Management

CLI Only

https://supportforums.cisco.com/docs/DOC-9703

Telrex

Call Recording

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9706

Veramark

Call Accounting

CLI Only

https://supportforums.cisco.com/docs/DOC-9722

Arcana

Monitoring and Management

CLI Only


UBIqube

Monitoring and Management

CLI Only

http://www.ubiqube.com/products_oss.php

QuesCom

GSM Gateway

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9823

Stone Voice

IP Fax

CLI Only

https://supportforums.cisco.com/docs/DOC-9420

Stone Voice

Skype Gateway

CLI Only

https://supportforums.cisco.com/docs/DOC-9428
         https://supportforums.cisco.com/docs/DOC-9505

Presidio

Unified Call Connector for    Salesforce.com

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-9648

Call Comm

SCC

CCA 3.0 or CLI only

https://supportforums.cisco.com/docs/DOC-13190

Cyberdata

Cyberdata

CLI Only

https://supportforums.cisco.com/docs/DOC-9496

WinRadius

Call Accounting

CLI Only

https://supportforums.cisco.com/docs/DOC-9670

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Comments
Jontheuser
Beginner

Does SBSC provide support on site to site IPSec VPN configuration using CLI ?


Announcement to Unified Communication Partners of Policy Change:
https://supportforums.cisco.com/docs/DOC-14855

Updated Q&A:
https://supportforums.cisco.com/docs/DOC-13339

Does anyone know of a Third Party App that a Medical office can use for “Automated Appointment Reminder”?