Support for Cisco and Third-Party Applications

[streaves]

Cisco’s Small Business Support Center (SBSC) fully supports the Cisco applications listed in Table I on the UC540/UC560. For other third-party applications listed in Table II, support is limited to ensuring the correct function of the UC540/UC560 and to ensuring that the UC540/UC560 application interfaces are functioning correctly. SBSC is not responsible for configuration, setup, or troubleshooting of third-party applications.  If the UC540/UC560 are configured in CLI, the SBSC will no longer provide support for CCA on UC540/UC560 platform or applications.

The following tables represent the disposition of Cisco and third-party applications as of February 11, 2011 for the UC500 series of products.  Please note that Cisco’s support for third-party applications may change over time.  We recommend that partners refer to these tables before deploying any third-party applications.

Table I - Cisco Applications

Application	Supported Configuration(s)	Reference
Single Number Reach	CCA 3.0 or CLI only
Voice View Express	CCA 3.0 or CLI only
Integrated Messaging	CCA 3.0 or CLI only
Live Record	CCA 3.0 or CLI only
Monitor View (SPA525)	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9825
Fax to Email	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9713
Integrating with an external firewall	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9476
Cisco Office Manager	CCA 3.0 only

Table II - Third-Party Applications

Third-Party	Application Type	Configuration Options	Reference
Allscripts	Vertical - Healthcare	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9831
Mitchell1	Vertical - Auto Repair	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9738
Vertafore	Vertical - Insurance	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9716
ISI	Call Accounting	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9746
CommView	Call Accounting	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-22730
Level Platforms	Monitoring and Management	CLI Only
N-able	Monitoring and Management	CLI Only	https://supportforums.cisco.com/docs/DOC-9753
SolarWinds	Monitoring and Management	CLI Only	https://supportforums.cisco.com/docs/DOC-9703
Telrex	Call Recording	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9706
Veramark	Call Accounting	CLI Only	https://supportforums.cisco.com/docs/DOC-9722
Arcana	Monitoring and Management	CLI Only
UBIqube	Monitoring and Management	CLI Only	http://www.ubiqube.com/products_oss.php
QuesCom	GSM Gateway	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9823
Stone Voice	IP Fax	CLI Only	https://supportforums.cisco.com/docs/DOC-9420
Stone Voice	Skype Gateway	CLI Only	https://supportforums.cisco.com/docs/DOC-9428          https://supportforums.cisco.com/docs/DOC-9505
Presidio	Unified Call Connector for    Salesforce.com	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-9648
Call Comm	SCC	CCA 3.0 or CLI only	https://supportforums.cisco.com/docs/DOC-13190
Cyberdata	Cyberdata	CLI Only	https://supportforums.cisco.com/docs/DOC-9496
WinRadius	Call Accounting	CLI Only	https://supportforums.cisco.com/docs/DOC-9670

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[Jontheuser]

Does SBSC provide support on site to site IPSec VPN configuration using CLI ?

[Steven DiStefano]

Announcement to Unified Communication Partners of Policy Change:
https://supportforums.cisco.com/docs/DOC-14855

Updated Q&A:
https://supportforums.cisco.com/docs/DOC-13339

[Paul Santabarbara]

Does anyone know of a Third Party App that a Medical office can use for “Automated Appointment Reminder”?