Small Business Support Knowledge Base

Article ID:148 Objective By default, the Cisco UC320W will connect through DHCP. However, your Internet Service Provider may require special settings. Refer to the information provided by your ISP for your Internet service account. The WAN set...

Article ID:5017 Objective Quality of Service (QoS) Port-based settings allow you to configure each port on the device for QoS Local Area Network (LAN) settings using different priority levels for network traffic. This allows the router to prio...

Article ID:1230 Objectives This article explains how to setup auto attendant on the UC500 Series. Auto attendant is available in all UC500 series devices. It allows the user to route incoming calls to reach the right person selected by the cal...

Article ID:4968 Objective The Small Business Office Manager is a no-cost desktop application designed for office administrators or IT personnel. A Cisco partner would initially configure the networking system using the Cisco Configuration Assi...

Article ID:99 Objectives Voice VLAN is used when traffic from VoIP equipment or phones is assigned to a specific VLAN. The switch can automatically detect the voice traffic, add port members to the Voice VLAN, and assign the respective QoS (Qu...

Article ID:5068 Objective A Wireless Access Point (WAP) configuration file contains all the information about the WAP. Configuration files are created in XML format. There are three different configuration files of a WAP: Startup Configuratio...

Article ID:1573 Objectives Some applications utilize multicast to deliver the same data to multiple clients simultaneously. An access point will broadcast multicast traffic one time rather than address it to each client individually. Clients d...

Article ID:2853 Objective A VPN (Virtual Private Network) is a secure connection between a network and a remote user. VPN offers a secure way to users that are constantly in a different location to connect to a network such as their home or of...

Article ID:2120 Objective This document explains the steps to configure the Web Access and the Remote Management of the RV180 and RV180W router Applicable Devices • RV180 • RV180W Web Access and Remote Management Configuration Step 1. Use ...

Article ID:646 Objective Port mirroring is a method used to monitor network traffic and can be used as a diagnostic tool. When a port is mirrored, it sends a copy of the information from that port to another port. This is commonly used to moni...

Article ID:683 Objective The Dynamic Host Configuration Protocol (DHCP) is an automatic configuration protocol used on IP networks. The router sets up IP addresses so the user doesn't have to manually set the IP addresses to a network. This d...

Article ID:1865 Objective By default, a 300 or 500 Series Managed Switch can be configured via the configuration utility through a web browser. Secure Shell (SSH) allows the administrator to configure the switch through a command line interfac...

Article ID:2661 Objective Quality of service (QoS) is a feature that lets you give priority to critical traffic, prevent bandwidth hogging, and manage network bottlenecks to prevent packet drops. Upstream is how fast a host (administrator) Int...

Article ID:2747 Objective The SPA100 Series offers two telephone lines ports, PHONE1 and PHONE2. Each line can be assigned to a specific user. The configuration utility of the SPA100 Series offers an option to set the preferences for the user ...

Article ID:5652 Objective The Service Set Identifier (SSID) is a unique identifier that wireless clients can connect to or share among all devices in a wireless network. It is case-sensitive and must not exceed 32 alphanumeric characters. The...