Small Business Support Knowledge Base

Article ID:4990 Objective IPSec VPN (Virtual Private Network) enables you to securely obtain remote access to corporate resources by establishing an encrypted tunnel across the Internet. The objective of this document is to show you how to co...

Article ID:5840 Objective Today's network users expect no "friction" as they traverse the web. Ensuring your organization doesn't add friction can be delivered in a number of ways. For our purposes today, this means ensuring that your potentia...

Article ID:5837 Introduction Data security is a group effort at every organization. Employees are at least partly responsible for ensuring they do not fall prey to scams. In practice, security is tough and it's no wonder why. As technology's t...

Article ID:5834 Objective Active Directory (AD) guest authentication allows a client to configure a captive portal infrastructure to use their internal Windows Directory Service for authentication. Captive Portal is a feature that allows an ad...

Article ID:5721 Objective Voicemail is one of the most common features in IP Telephony. The Cisco IP Phone 7800 or 8800 Series Multiplatform Phone can be programmed to access your voice mailbox with a press of a button. This allows you to conv...

Article ID:5006 Objective The RV215W Wirelesss-N VPN Router provides simple, affordable, and secure business-class connectivity to the Internet from small offices and remote locations. This router features a Universal Serial Bus (USB) port for...

Article ID:4125 Objective A configuration file contains the settings of a device. The RV32x VPN Router Series contains a startup configuration file and a mirror configuration file. The startup configuration file is the file that the router loa...

Article ID:2676 Objective To upgrade the firmware a specific file must be downloaded from the Internet and uploaded to the device. Upgrading your devices can be very useful. Firmware upgrades can fix software bugs, improve features, and extend...

Article ID:5832 Objective This document provides instructions on how to configure a basic voice network with Raspberry Pi as the communication server using Asterisks. Virtual Local Area Network (VLAN) and Quality of Service (QoS) will be used ...

Frequently Asked Questions for SPA9000GeneralWhat is the technology behind SPA9000?What IP Phone models are supported by SPA9000?I have heard about LVS? What does it stand for and how does it relate to SPA9000?Can the SPA9000 communicate to the PSTN?...

The Auto Attendant runs on Cisco Unity Express (CUE) on the UC500.  Cisco Configuration Assistant is used to configure the AA, which includes Open and Closed greetings, menu prompts, Prompt management extension, prompt management authorized users, an...

Article ID:5829 Objective On your switch, all of the routing information is stored in special high-speed memory called Ternary Content Addressable Memory (TCAM) which mainly functions in speeding up route search, packet classification and forw...

Article ID:5822 Introduction To establish Service Provider Virtual Local Area Networks (S-VLANs), you can configure VLAN mapping or VLAN ID translation on trunk ports that are connected to a customer network. This will map customer VLANs to se...

Article ID:5830 Objective Adjacent Virtual Local Area Network (VLAN)-aware devices can exchange VLAN information with each other with the use of the Generic VLAN Registration Protocol (GVRP). GVRP is based on the Generic Attribute Registration...

An Access Control List (ACL) is an ordered list of actions the switch performs one by one. Each action is defined by an Access Control Entry (ACE) which specifies the decisions the ACL must perform. These ACEs can perform tasks such as allowing or de...