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Troubleshooting a SPA932 Attendant Console [Side car]

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Normally, no LEDs on the SPA932 will light up unless line keys on the SPA932 are configured.

Configuring SPA932:

An easy way to configure the SPA932 in a SPA9000 environment is with the SPA9000 Setup Wizard.

Available from http://Cisco.com/smallbusiness [search on SPA9000]

Direct Link: http://tools.cisco.com/support/downloads/go/IPCheck.x?defAdv=N&sftAdv=N&image=spa9000SetupWizard_2-1-0-0.zip&filepath=/swc/esd/02/crypto/3DES/282414116/guest&filename=spa9000SetupWizard_2-1-0-0.zip&advUrl=null&isk=Y&defInd=N&mdfid=282414116&sftType=V...

Refer to page 162/265 of the Cisco SPA and Wireless IP Phone Administration Guide, "Configuring the SPA932 Attendant Console"

Available from http://Cisco.com/smallbusiness [Search on SPA962]

Direct Link: http://www.cisco.com/en/US/docs/voice_ip_comm/csbpipp/ip_phones/administration/guide/spa_wip_admin.pdf

Troubleshooting a SPA932:

  1. Check physical connection to phone:

          Verify that the SPA962/SPA525G AUX port is connected to the SPA932 AUX IN and that the RJ11 plug is fully inserted with a "click".

  2. Determine phone's IP address:

          [SPA962] Phone > Setup button > 9 Network > 2 Current IP: write down this IP address

          [SPA525G] Phone > 9 Status > 2 Network Status > write down this IP address

  3. Verify current firmware on the phone:

          SPA962:

          Access the SPA962's web-user interface [web-UI]: http://<IP_of_SPA962>/admin/advanced

          Verify that the phone's Info tab > Product Information > Software Version: is 6.1.5(a) [nothing earlier than 5.2.8]

   SPA525G:

          Access the SPA525G's web-user interface [web-UI]: http://<IP_of_SPA525G>/admin/advanced

          Verify that the phone's Info tab > Product Information > Software Version: is 7.1.3 or newer

  4. Verify that the SPA932 is enabled:

          http://<IP_of_SPA962>/admin/advanced > SPA932 tab > General > Unit 1 Enable: yes

          [If no, select yes then scroll down and save changes]

  5. Enable test mode:

          http://<IP_of_SPAPhone>/admin/advanced > SPA932 tab > General > Test Mode Enable > yes

          Scroll down and click Submit All Changes

  6. Test SPA932:

          After #5, the SPA962 will reboot, once rebooted

          Press any button on the SPA932, button should flash green/red

          Press button again to stop flashing

          Turn off test mode:

               http://<IP_of_SPAPhone>/admin/advanced > SPA932 tab > General > Test Mode Enable > no

               Scroll down and click Submit All Changes

  7. Verify that the SPA932 is connected:

          http://<IP_of_SPAPhone>/spa932status.htm

          Verify that Unit 1 tab > Unit Online: Yes

          [If no, check the phone's firmware version and the short black cable connecting the SPA932 to the SPA962/SPA525G]

<end>

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